Yvette Ann Armstrong
Chilwell,Nottingham
Summary
Experienced professional with a strong background in switchboard operations, police emergency dispatching, and receptionist duties. Demonstrates expertise in database management, IT systems navigation, and staff training scheduling, complemented by supervisory skills and diary management. Proficient in work order management, contractor assignment, and emergency escalation processes, with a typing speed of 40 wpm ensuring efficient written communication. Adept at customer service through exceptional listening and questioning skills to extract critical information while maintaining compliance with employment law and GDPR regulations. Committed to leveraging extensive skills to support organisational efficiency and deliver high-quality service outcomes.
Overview
23
23
years of professional experience
Work history
Receptionist/Administration Assistant
DCK Care Ltd.
Beeston, Nottingham
01.2023 - 01.2024
- Undertake UK and Overseas recruitment compliance checks
- Maintaining accurate records of compliance activities
- Assist in the preparation of reports for management
- Monitor changes in regulations and industry best practices related to compliance
- Organising DBS requests
- Maintaining stock and ordering supplies
- Answering phone calls and transferring them as necessary
- Greeting and welcoming visitors
- General administration duties include maintaining and recording information, filing, photocopying, word processing, and logging incoming calls and emails
- Updating diary entries and call cancellations on the domiciliary care system ‘Care Planner’
- Established a Lone Worker Risk Assessment Audit, identifying strengths and weaknesses and reporting on findings
- Wrote a professional questionnaire for Quality Assurance monitoring
- Wrote and advised on the implementation and monitoring of Personal Improvement Plans
Community Safety Officer
Nottinghamshire County Council
West Bridgford, Nottingham
01.2018 - 01.2008
- Production and coordination of strategic assessments, local consultation, strategic planning and service delivery plans in addressing community safety issues
- Develop performance management systems and share best practices linked to Service Planning
- Advised council and partners on changes in legislation, regulations/policy, and strategy developments, producing guidelines and/or briefings where appropriate and advising on implications
- Managed The Police Crime Commissioners Community Safety fund on behalf of Nott’s County Council
- Organised and delivered an inter-agency workshop, raising awareness and establishing links with partner agencies in tackling substance misuse ‘Legal Highs’
- This workshop was oversubscribed, and a second workshop was delivered
- Coordinated and wrote The Nottinghamshire County Water Safety Partnership Strategy and Action Plan, which was accepted by key partners and stakeholders across the county
- NB: Recognition from The Local Government Association acknowledging the innovative approach adopted incorporating seven district councils supporting this strategy
- Devised and managed financial and performance management systems, which the Nottinghamshire Police Crime Commissioners Office accepted in administering the £1.2 million Community Safety Fund
- This monitoring system has been used for the last five years, providing a sound performance system evaluating the effectiveness of project delivery
Principal Community Safety Officer
Broxtowe Borough Council
Beeston, Nottingham
01.2008 - 01.2004
- Management of five employees within the Safer Communities section, providing expert advice on Anti-Social Behaviour and Crime and Disorder issues
- Management of the Borough’s Town Centre CCTV system
- Performance management of corporate and community safety partnerships, corporate service delivery plans and associated budgets
- Managed and developed the Broxtowe Community Safety Partnership Strategy 2005-2008, developing yearly financial and delivery plans
- Negotiated with Government Office East Midlands, performing and managing set targets and initiatives
- The three-year target of reducing crime set at -22.5 was overachieved
- Corroborated and delivered various approaches in reducing reoffending - Restorative Justice – Probation – Environmental Improvements
- Youth Diversion activities Police/ Youth services and Groundwork – summer and winter sports activities
Emergency Communications Officer
Notts Police Force Headquarters
, Nottinghamshire
01.2001 - 01.1985
- First point contact in receiving emergency and non-emergency calls, prioritising calls effectively
- Obtain and record accurate information from members of the public who may be vulnerable or distressed
- Despatching and directing emergency service teams to deal with incidents reported
- Maintained a record of incidents which may be used as evidence at court
- Maintain police databases, undertaking data checks when requested
- Follow set procedures and protocols to a high professional standard
- Promoted to senior communications officer
- Received divisional commander commendation
- 2 year secondment to Major Investigation Unit
Education
NVQ Level 2 - Customer Service and Business Administration
European Computer Driving Licence Level 2 - ITQ Award
ILM Diploma in Management - Level 5
Master of Arts - Community Safety
Bristol University
NVQ Assessor D21 - undefined
Vocational A-level - Economics, Insurance and Export documentation
British Overseas Trade Board
GCSE Level - English literature (c), History (b), Human Biology (b), Maths (c)
Ellis Guilford Secondary School
RSA typing/shorthand - Cert pass
Skills
- Switchboard experience
- Police Emergency dispatcher
- Receptionist experience
- Database management
- IT systems navigation
- Staff training scheduling
- Supervision
- Diary management
- Work order management
- Contractor assignment
- Emergency escalation
- Typing speed of 40 wpm
- Customer service
- Listening skills
- Questioning skills
- Information extraction
- Written communication
- Employment law knowledge
- GDPR knowledge
Custom
- Tom Clifford, Administration Manager at DCK Care Ltd, tom@dckcareltd.co.uk
- Notts County Council, hrdutydesk@nottscc.gov.uk
Personal Information
Hobbies: Passionate about History and Egyptology, Practised Hatha yoga for several years, Enjoy walking to relax, Enjoy low-level DIY and garden projects
Timeline
Receptionist/Administration Assistant
DCK Care Ltd.
01.2023 - 01.2024
Community Safety Officer
Nottinghamshire County Council
01.2018 - 01.2008
Principal Community Safety Officer
Broxtowe Borough Council
01.2008 - 01.2004
Emergency Communications Officer
Notts Police Force Headquarters
01.2001 - 01.1985
European Computer Driving Licence Level 2 - ITQ Award
ILM Diploma in Management - Level 5
Master of Arts - Community Safety
Bristol University
NVQ Assessor D21 - undefined
Vocational A-level - Economics, Insurance and Export documentation
British Overseas Trade Board
RSA typing/shorthand - Cert pass
NVQ Level 2 - Customer Service and Business Administration
GCSE Level - English literature (c), History (b), Human Biology (b), Maths (c)
Ellis Guilford Secondary School
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