Yuvraj Lally
Dudley
Summary
Dynamic professional with a strong focus on customer satisfaction and financial literacy, leveraging extensive sales skills and telemarketing experience to drive business success. Proficient in pricing analysis and adept at handling customer inquiries, ensuring optimal service delivery. Skilled in utilising Excel spreadsheets for data management and analysis, aiming to enhance operational efficiency and support strategic decision-making.
Overview
2
2
years of professional experience
Work history
Sales Representative / Trainee Estimator
Swift Shopfront and Shutters Ltd / My Veranda Space
Birmingham, West Midlands
2024.03 - 2025.12
- Conducting calls, following up on leads and closing sales
- Preparing smooth, professional sales invoices using Microsoft Word
- Provide quotation for Aluminium Shop fronts, Glazing, Roller shutters, windows and doors – also a wide range of veranda options.
- Updating spreadsheets to accurately reflect new data
- Prepared CAD Drawings, BASIC 2D on SolidWorks
- Ensuring quotations are submitted professionally and accurately to reflect and demonstrate what has been included.
- Liaise with our clients and all other stakeholders
- Provided comprehensive product knowledge to facilitate informed customer decisions.
Waiter
Park Hall Hotel & Spa
Wolverhampton, West Midlands
2023.11 - 2025.09
- Remained calm under pressure, ensuring better performance during peak hours
- Completed side duties such as refilling condiments, contributing to organised workplace
- Identify & prioritized workload to achieve targets
- Ensured customer satisfaction is maintained
- Liaised with kitchen staff for prompt order delivery to customers
Education
GCSEs - English Language
Queen Mary's Grammar School
WalsallBTEC - Business
Newham Sixth Form College
GCSEs - Maths
Queen Mary's Grammar School
WalsallLevel 3 Apprenticeship - Business Administration
Swift Shopfront & Shutters
Birmingham 2001.04 -
Skills
- Sales Skills
- Customer satisfaction focus
- Financial literacy
- Pricing Analysis
- Customer Inquiries
- Telemarketing Experience
- Excel Spreadsheets
Timeline
Sales Representative / Trainee Estimator
Swift Shopfront and Shutters Ltd / My Veranda Space
2024.03 - 2025.12
Waiter
Park Hall Hotel & Spa
2023.11 - 2025.09
Level 3 Apprenticeship - Business Administration
Swift Shopfront & Shutters
2001.04 -
GCSEs - English Language
Queen Mary's Grammar School
BTEC - Business
Newham Sixth Form College
GCSEs - Maths
Queen Mary's Grammar School