Yutika darwade
Greater Manchester,United Kingdom
Summary
Professional with extensive experience in cash handling and POS systems, recognized for exceptional customer service delivery. Proven ability in inventory management and stock replenishment, achieving significant upselling and revenue growth. Strong problem-solving skills in dynamic environments, ensuring compliance with health, safety, and food hygiene standards. Effective communicator focused on improving operational efficiency and enhancing customer satisfaction.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Retail Operations & Service Lead
Manchester United Football Club
Greater Manchester, United Kingdom
01.2025 - 11.2025
- Coordinate staff schedules to ensure optimal service standards and enhance operational efficiency.
- Led front-of-house food service for 2,000+ guests in a high-pressure, time-critical environment, maintaining speed of service during peak trading periods.
- Delivered exceptional customer experiences by addressing enquiries and resolving issues promptly.
- Managed stock availability, rotation, and replenishment to ensure zero downtime during service.
Team member
Domino's Pizza
Salford, United Kingdom
09.2024 - 11.2024
- Executed precise order preparation and delivered exceptional customer service in a high-volume takeaway environment.
- Operated POS systems, supported cash handling, and ensured smooth order flow during peak trading hours.
- Prepared pizzas and sides to ensure exceptional quality and uphold food safety and hygiene standards.
- Multitasked effectively across food preparation, packing, and customer service during busy service periods.
Team Member
Barista Starbucks
RCT Mall, India
01.2023 - 11.2023
- Managed high-volume customer service operations in a dynamic cafe setting.
- Facilitated effective inventory management to maintain optimal stock levels and uphold cleanliness standards.
- Adapted quickly to changing customer demand during peak hours to enhance operational efficiency.
- Cultivated a positive team culture through clear communication and maintained professionalism under pressure.
Education
Master of Science - Project management
Manchester Metropolitan University
Manchester, England 09.2024 - 09.2025
Skills
- Cash Handling & POS Systems
- Customer service excellence
- Inventory Management & Stock Replenishment
- Upselling & Revenue Maximisation
- Problem Solving in Fast-Paced Environments
- Good communication with clients
- Health, Safety & Food Hygiene Compliance
Certification
- Level 2 Award in Food Safety & Hygiene
- Level 2 Health & Safety at Work
- Food Allergens Awareness
- Manual Handling Awareness