YU THIRI KYAW
Edgware,Barnet
Summary
Dedicated professional with expertise in customer service and guest relations, ensuring exceptional satisfaction through effective communication and problem-solving skills. Proficient in food and beverage service, adept at taking orders, serving, and collaborating with bar and kitchen teams to enhance guest experiences. Demonstrates strong teamwork and collaboration abilities in fast-paced environments, coupled with a keen attention to detail in maintaining hygiene and cleanliness standards. Skilled in cash handling and retail sales, managing transactions accurately while employing upselling techniques to boost revenue. Committed to efficient time management and multitasking during peak hours, aiming to leverage these competencies towards a career focused on enhancing customer satisfaction and operational excellence.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Retail sales associate
Darren
Gateshead, Newcastle upon Tyne
03.2025 - 09.2025
- Served customers and handled ice cream sales with professionalism and excellent customer service.
- Operated independently and as part of a team to ensure smooth daily operations.
- Cleaned and maintained ice cream machines, equipment, and work areas to the highest hygiene standards.
- Managed customer queries and resolved issues efficiently while maintaining a tidy and welcoming environment.
- Handled cash transactions accurately maintaining financial integrity.
- Advised customers on product selection based on their needs.
Waitress assistant
Sarah
Sunderland, Sunderland
11.2024 - 02.2025
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Followed health regulations whilst handling food, promoting safe practices.
- Enhanced dining experience through friendly interaction with customers.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
Front of house team member
U Tay Za
Mandalay Myanmar, Mandalay
05.2022 - 07.2023
- Welcomed and served guests with professionalism, ensuring a warm and enjoyable dining experience.
- Took food and beverage orders accurately and delivered prompt, attentive service.
- Supported daily front-of-house operations, including reservations, table management, and guest inquiries.
- Worked collaboratively with the entire team to deliver high-quality service in a fast-paced hospitality environment.
Education
Higher Diploma in Infocomn Technology - Computer Science
British united College
Yangon, Myanmar 10.2022 - 09.2023
Bachelor of Science - Engineering
University of Sunderland
Sunderland 09.2024 - 05.2025
Skills
- Customer Service & Guest Relations – welcoming guests and ensuring satisfaction
- Food & Beverage Service – taking orders, serving, and assisting bar/kitchen teams
- Teamwork & Collaboration – working effectively with colleagues in fast-paced environments
- Cash Handling & Retail Sales – processing transactions and managing sales accurately
- Hygiene & Cleanliness – maintaining high standards in dining areas, workspaces, and equipment
- Problem Solving – handling customer queries and operational challenges independently
- Time Management & Multitasking – managing multiple tasks efficiently during peak hours
- Attention to Detail – ensuring accuracy in orders, cleanliness, and service
- Upselling expertise
Certification
- Food Hygiene Level 2 Certificate – knowledge of safe food handling and hygiene standards
- Professional Bakery Class – trained in baking techniques and professional kitchen practices
Timeline
Retail sales associate
Darren
03.2025 - 09.2025
Waitress assistant
Sarah
11.2024 - 02.2025
Bachelor of Science - Engineering
University of Sunderland
09.2024 - 05.2025
Higher Diploma in Infocomn Technology - Computer Science
British united College
10.2022 - 09.2023
Front of house team member
U Tay Za
05.2022 - 07.2023