YUSUSF ABIODUN
Lagos
Summary
Diligent NOC Engineer with 10 years of experience in thorough planning and oversight of critical network infrastructure improvements. Seasoned expert at maintaining methods and procedures for creating and scheduling system maintenance. Key identification and analysis of equipment performance to reach NOC performance expectations. Critical contributions to setting network thresholds, coordinating projects, and leading operations assessment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pan African Towers Limited (NOC Engineer/Team Lead)
Pan African Towers Limited
03.2022 - Current
- Monitor, scrutinize, process, and escalate interconnected signals emanating from telecommunication cell site to requisite units for a healthy network delivery and quality of service (QOS) on 750 cell sites using remote monitoring system (RMS) such as Galooli and network management system (NMS) i.e OWS
- Real time incident tracking and ticket closure using tools such as operation web service (OWS) Service desk support on access ref preventive/corrective maintenance and diesel supply request
- Follow-up on open alarms on outages till closure
- Laise with customer on problem ticket management
- Site integrity management
- Performance improvement and optimization
- Data clean-up and reconciliation
- Plan and schedule shift for team members
- Reporting.
Nokia Networks Nigeria (Formerly Alcatel-Lucent Nigeria) Field support/FDM/RAP Tool administrator [Field Dispatch Manager and Recurrent Activity Planner] 9mobile project
Nokia Networks Nigeria
11.2014 - Current
- FDM and RAP admin and key user
- Monitor the general use of the FDM tool and make corrections against any problem encountered
- Daily/Monthly reporting and review of FDM usage
- Deliver adequate support on issues encountered by subcontractors on the usage of FDM via FDM tool or smart phone based
- Coordinate trainings for field agents and dispatchers on FDM tool, application on smart phones and dispatch interface
- Responsible for data updates in the FDM tool i.e
- Adding and removing data both sites and FDM users
- Coordinates installation and configuration of FDM app on smart phones for field force intervention
- Follow-up on daily activities escalations work orders for preventive maintenance, corrective maintenance i.e
- NHC, VSWR, QOS and Outages for all regions
- RAP Tool activities i.e
- Planning, Tracking and monitoring preventive maintenance activities
- Liaise with RAP development team with related issues on RAP tool
- Upload RAP on preventive maintenance for schedules on quarterly basis for new and existing sites
- MyWFM tool integration, data validation and consolidation, trainings (in view)
Centdoor Limited (Performance Manager) 9mobile project
Centdoor Limited
05.2021 - 03.2022
- Performance reporting for regional managers and field maintenance engineer Daily performance for all clusters and region i.e
- North, South, and East on outages and hardware alarms Support on deployment of OWS and MatelineX application i.e
- Field escalation tools and interface with 9mobile OWS key user on issues encountered by field maintenance engineer with MatelineX app
- Daily report with 9mobile reps on completed PPM (Preventive Maintenance) Liaise with customer on sites with breached/long MTTR i.e
- Mean time to restore
- Monthly reconciliation on sites with failed tickets/breached SLA for exemptions.
Nokia Networks Nigeria Field support/MyWFM Tool administrator [My Work Force Management] Performance Reconciliation on SLA (Service Level Agreement) 9mobile project
Nokia Networks Nigeria
11.2017 - 04.2021
- Daily performance reporting on SLA with subcontractors, regional managers and NOC
- Do daily/monthly service level agreement reconciliation on all escalated issues
- Calculate the MTTR of each ticket, determine ticket that breaches SLA, reconcile and apply exemptions where applicable
- MyWFM admin and key user
- Monitor day to day use of the MyWFM tool
- Daily/Monthly reporting and review of FDM usage
- Resolve and support issues encountered by 3rd party on the usage of MyWFM through the GUI i.e
- General user interface and smart phone interface
- Coordinate trainings for field agents and dispatchers on MyWFM tool, application on smart phones and dispatch interface
- Responsible for data updates i.e
- Adding and removing sites and users
- Coordinates installation and configuration of MyWFM app on smart phones for field force intervention
- Follow-up on daily activities escalations on work orders for preventive maintenance, corrective maintenance i.e
- Outages and Network Health Check RAP Tool activities i.e
- Planning, Tracking, and monitoring preventive maintenance activities.
Alcatel-Lucent Nigeria (Diesel supply chain) Refueling Assistant
Alcatel-Lucent Nigeria
07.2011 - 11.2013
- Manage and coordinate diesel supply to Etisalat cell sites in all south-west regions i.e
- Lagos, Ogun, Ibadan, Osun, Osogbo, Ondo/Akure, Benin and Kwara respectively
- Ensure diesel product are efficiently delivered to cell sites within the region also facilitate follow-up on payment for all diesel suppliers
- Interview and evaluation of suppliers (Subcons) on products and capabilities as suppliers
- Take account of diesel delivery records, diesel invoices, diesel theft, leakages, generator consumption rate and updating of diesel supervision tracker and work-orders
- Receives diesel invoices from suppliers for submission and process for payment
- Follow-up on due invoices for payment
- Compare and contrast initial and present diesel supply with respect to shortages and differentials on sites
- Prepare adequate/analyzed report for diesel discrepancies
- Coordinate diesel supply to Etisalat experience centers/ Etisalat shops
- Keep a strong data base for diesel delivery history
- Keep track on diesel invoices submitted to the customer (EMTS Nigeria)
- Report diesel theft and leakages to the customer (EMTS Nigeria)
- Follow-up on diesel outages escalations with NOC team
- Processing of expenses re-imbursement, OSA allowance and flight requests for field force resources.
Diesel Supervisor
Topnotch Integrated Solutions
05.2011 - 06.2011
- Coordinate diesel supervision to various Etisalat cell sites in south-west Regions i.e
- Oyo, Osun/Osogbo and Kwara respectively
- Diesel invoicing and payment follow-up.
Education
Bachelor of Science - Pure Statistics
Olabisi Onabanjo University
Ago Iwoye, Ogun State04.2009
Senior Secondary School Certificate -
Command Day Secondary School Oshodi
Lagos, Lagos State04.2003
Primary School Certificate -
Nazareth Nursery And Primary School
Lagos Nigeria12.1995
Skills
- Good communication skills
- Resource management
- Vast Usage in computer applications such as MS Word, Excel, Power point etc
- Multi-tasking
- Application support
- Performance Analysis
- Analytical Thinking
- Self Motivation
- Effective Communication
- Excellent Communication
- Team building
Sex
Male
Personal Information
- Title: B.Sc. (Hons) Statistics
- Date of Birth: 06/02/86
References
- Mr. DARAMOLA Tola, LM ERICSSON (NIGERIA) LTD (Telecom Consultant), 08099927305, 1391 Tiamiyu Savage Street, Victoria Island
- Mr. DAUD Abdulwaheed Jafar, NOKIA NETWORKS NIGERIA (Field Operations Manager), 08099902600, CBC Towers, Lekki phase1
- Mr. Ugochukwu Ukachukwu, Pan African Towers Limited (DGM Service Assurance Managed), 23, Water Corporation Drive, Victoria Island, Oniru, Lagos State
Certification
- Certified in project management, Project Management Institute (PMI).
Timeline
Pan African Towers Limited (NOC Engineer/Team Lead)
Pan African Towers Limited
03.2022 - Current
Centdoor Limited (Performance Manager) 9mobile project
Centdoor Limited
05.2021 - 03.2022
Nokia Networks Nigeria Field support/MyWFM Tool administrator [My Work Force Management] Performance Reconciliation on SLA (Service Level Agreement) 9mobile project
Nokia Networks Nigeria
11.2017 - 04.2021
Nokia Networks Nigeria (Formerly Alcatel-Lucent Nigeria) Field support/FDM/RAP Tool administrator [Field Dispatch Manager and Recurrent Activity Planner] 9mobile project
Nokia Networks Nigeria
11.2014 - Current
Alcatel-Lucent Nigeria (Diesel supply chain) Refueling Assistant
Alcatel-Lucent Nigeria
07.2011 - 11.2013
Diesel Supervisor
Topnotch Integrated Solutions
05.2011 - 06.2011
Bachelor of Science - Pure Statistics
Olabisi Onabanjo University
Senior Secondary School Certificate -
Command Day Secondary School Oshodi
Primary School Certificate -
Nazareth Nursery And Primary School
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