YUSUFF RAJI
NEWCASTLE,TYNE AND WEAR
Summary
Results-Driven and passionate Information Security Professional with experience in Risk Assessment and Management Concepts, Security Compliance Frameworks, Information Security Audit, Third Party Security Assessments/Supplier Security Assurance. Skilled in analysing and mitigating cyber threats, vulnerability management, and implementing security measures to secure information assets. Demonstrated expertise in security operations, incident response, and threat intelligence. Highly-skilled IT Support Technician with 4 years of experience. Maintaining smooth-running software and system performance through astute troubleshooting and issue resolution. Manages diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimise overall company productivity.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Cover supervisor
TeacherActive
Newcastle upon Tyne, Tyne and Wear
11.2022 - 07.2024
- Managed classrooms and ensured a conducive learning environment.
- Utilized educational technology to support teaching and learning activities.
- Provided technical support for classroom equipment and resolved minor IT issues.
- Maintained records and handled administrative tasks efficiently.
- Developed strong communication skills by interacting with students, teachers, and staff.
- Monitored student activities using Impero software to ensure appropriate use of technology.
- provided one to one support to some of the students.
Information Security Officer
Farsleyng Solution
Lagos
10.2019 - 07.2022
- Conducted daily security monitoring and incident response activities to protect the organization’s
infrastructure and network from cyber-attacks, reducing its risk of security breaches.
• Actively monitor and respond to security incidents and alerts within Azure, utilizing Azure Monitor, Azure
Sentinel, and other security tools. Tuned and improved rules to reduce alert fatigue.
• Detected and responded to security incidents, ensuring timely containment and remediation of existing and
potential threats, to minimize impact on the company's operations.
• Analysed network traffic and logs from various data sources including on-premises and cloud resources to
identify active and potential security threats using security tools and solutions.
• Collected and analysed digital evidence for eDiscovery, performing forensics to Identify the root cause of
incidents using NIST approved Forensic tools.
• Conducted regular system updates, patches, and antivirus checks to ensure data security, collaborated with
the IT team to implement IT policies and procedures, ensuring compliance with data protection regulations.
Customer services advisor
AOM DIGITAL
Lagos
09.2016 - 09.2019
- Raising support tickets to enable tracking and resolution of customer requests.
- Investigating and resolving customer complaints then closing support tickets.
- Maintaining a database of customer information.
- Escalating inquiries to the appropriate team, when necessary.
- Checking product or service availability.
- Assisting customers with registration or account creation.
- Passing customer feedback onto the product or sales team to improve the organisation’s offerings.
System analyst intern
AOM DIGITAL
Lagos
10.2015 - 09.2016
- Conducted a comprehensive analysis of existing software systems to identify areas for improvement,
developed and implemented plans to upgrade these systems, resulting in increase in overall productivity.
• Coordinated research and analysis on emerging technologies and provided recommendations in development
and implementation of the new central billing system (CBS) to improve business processes.
• Assisted with the testing and implementation of the new customer relationship management (CRM) system
for reviewing feedback from users using CBS, resulting in an increase in sales and customer satisfaction.
• Worked directly with business and technical teams to analyze risk-related activities including planning,
assessing, testing, reporting, and recommending appropriate remediation measures to mitigate these risks.
• Helped maintained Security best practices (Data Encryption, Regular Updates and Patch Management, Data
Backup and Recovery), also advised senior management on IT security risks.
Education
Masters of Science - Advanced Computer Science with Advanced Practice
Northumbria University
Newcastle upon Tyne 09.2022 - 06.2024
Bachelors of Science - Computer Science
University of Ilorin
Nigeria 10.2016 - 09.2019
NVQ Level 3 - Computer Science
Lagos State University of Technology(Laspotech)
Nigeria 10.2013 - 09.2015
Skills
- Customer service
- Detail oriented
- Analytical thinker
- Strong desire to learn and develop
- Work effectively in a fast-paced and dynamic environment
- Keep abreast of new emerging technologies
- Excellent communication skills
- Ability to communicate technical concepts in a non-technical manner
- Initiative decision making
- Team leadership & collaboration
- Excellent stakeholder engagement
- Patch Management
- Firewalls
- Group Policy
- IAM
- Active Directory
- SIEM/SOAR
- Agile/Scrum
- Office 365
- Word
- Excel
- PowerPoint
- Outlook
- Tableau
- Collab: Jira
- Confluence
- SharePoint
- Teams
- Experience implementing ISO 27001
- Working Knowledge of PCI DSS
- NIST CSF
- Cyber Essentials
- Windows Server/Client
- MacOS
- Linux Server/Client (Kali)
- Cloud (Azure)
- Virtualization Technologies
- Python
- PowerShell
- Bash
- KQL
- SQL
- Malware Analysis
- IT Support
- SOC
- Network/Log Analysis
- ICT support
- Data Entry
- Staff education and training
- Jira
- Case Management
- End-user training
- Zendesk
- Hardware Maintenance
- Quality Assurance reporting
- Diagnostic software
- Process automation
- Microsoft Azure
- Skilled in TCP/IP and WAN
- Hardware diagnosis
- Application installations
- Knowledgeable in Mac systems
- Expert in disaster recovery
- Application support
- Effective communicator
- Technical leadership
- Technical documents comprehension
- Desktop support
- Customer service expert
- Technical issues analysis
- Hardware upgrades
- Strategic thinking
- Exceptional telephone etiquette
Affiliations
- DIY Tech Projects
- Volunteering in Tech Education
- Tech Meetups and Conferences
- Gaming
- Technology Enthusiast
- Online Courses and Certifications
- Blogging or Writing
Certification
- CompTIA IT Fundamentals (ITF+)
- SQL
- PYTHON
- TECHNICAL SUPPORT FUNDAMENTAL(COURSERA)
- COMPTIA A+(HIIT)
References
References available upon request.
Timeline
Cover supervisor
TeacherActive
11.2022 - 07.2024
Masters of Science - Advanced Computer Science with Advanced Practice
Northumbria University
09.2022 - 06.2024
Information Security Officer
Farsleyng Solution
10.2019 - 07.2022
Bachelors of Science - Computer Science
University of Ilorin
10.2016 - 09.2019
Customer services advisor
AOM DIGITAL
09.2016 - 09.2019
System analyst intern
AOM DIGITAL
10.2015 - 09.2016
NVQ Level 3 - Computer Science
Lagos State University of Technology(Laspotech)
10.2013 - 09.2015
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