Summary
Work history
Education
Skills
Timeline
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Yusuf Cassim

Fleet,United Kingdom

Summary

I have consistently worked from the age of 15, consquently becoming a committed and productive employee with strong communication, customer service and problem solving skills

Work history

Cabin Crew Member

British Airways
London, United Kingdom
12 2022 - 04 2024
  • Reassured passengers during turbulent flights and during unavoidable delays.
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security and safety.
  • Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
  • Served food and beverages to a range passengers per flight, consistently complying with airline health and safety standards.
  • Promoted and sold duty-free goods to passengers.

Bartender

The Emporium
Fleet, United Kingdom
09 2022 - 03 2023
  • Memorised orders in loud and busy environments to maintain speedy service at peak times.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Maintained bar stocks, replenishing daily as necessary.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.

Hotel Worker

The Lismoyne Hotel
Fleet, United Kingodm
09 2021 - 05 2022
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Planned and conducted large events such as weddings, wakes and birthday celebrations.
  • Increased order value by upselling sides, drinks and desserts.

Football Referee

Football Association (FA)
10 2019 - Current
  • Officiated male and female football matches from grassroots to adult.
  • Maintained up-to-date knowledge of football rules, trends and updates through regular training.
  • Conducted thorough playing field inspections to maintain a safe environment for players, minimising injury rate.
  • Cultivated respectful environments through positive match management.
  • Delivered matches to schedule through excellent time management.
  • Communicated instructions and rulings clearly to players and officials.

Education

A-Level - Geography

The Sixth Form College Farnborough
09/2020 - 06/2022

A-Level - Pschology

The Sixth Form College Farnborough
09/2020 - 06/2022

A-Level - Mathematics

The Sixth Form College Farnborough
09/2020 - 06/2022

GCSE - Mathematics

Court Moor School
09/2015 - 06/2020

GCSE - English Language

Court Moor School
09/2015 - 06/2020

GCSE - English Literature

Court Moor School
09/2015 - 06/2020

GCSE - Combined Science

Court Moor School
09/2015 - 06/2020

GCSE - Geography

Court Moor School
09/2015 - 06/2020

GCSE - Spanish

Court Moor School
09/2015 - 06/2020

GCSE - Physical Education

Court Moor School
09/2015 - 06/2020

Skills

  • First Aid
  • Decision-making
  • Time management
  • Outstanding customer service
  • Strong communication
  • Organised and reliable
  • Suggestive selling
  • Problem solving

Timeline

Cabin Crew Member

British Airways
12 2022 - 04 2024

Bartender

The Emporium
09 2022 - 03 2023

Hotel Worker

The Lismoyne Hotel
09 2021 - 05 2022

Football Referee

Football Association (FA)
10 2019 - Current

A-Level - Geography

The Sixth Form College Farnborough
09/2020 - 06/2022

A-Level - Pschology

The Sixth Form College Farnborough
09/2020 - 06/2022

A-Level - Mathematics

The Sixth Form College Farnborough
09/2020 - 06/2022

GCSE - Mathematics

Court Moor School
09/2015 - 06/2020

GCSE - English Language

Court Moor School
09/2015 - 06/2020

GCSE - English Literature

Court Moor School
09/2015 - 06/2020

GCSE - Combined Science

Court Moor School
09/2015 - 06/2020

GCSE - Geography

Court Moor School
09/2015 - 06/2020

GCSE - Spanish

Court Moor School
09/2015 - 06/2020

GCSE - Physical Education

Court Moor School
09/2015 - 06/2020
Yusuf Cassim