Yusuf Arshad
Leeds,West Yorkshire
Summary
Dynamic professional with a strong foundation in communication, adaptability, and collaboration. Demonstrates exceptional skills in complaint resolution and teamwork, consistently delivering results under pressure. Committed to leveraging resilience and interpersonal abilities to drive success in challenging environments.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Supervisor
Kipling's
Bradford, West Yorkshire
04.2025 - 07.2025
- Delegated tasks appropriately, achieved balanced workload among team members.
- Assisted in the recruitment process for hiring quality staff members.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Improved team efficiency by implementing new scheduling practices.
Claims Administrator
Markel UK
Leeds, West Yorkshire
11.2022 - 08.2023
- Oversaw claims across multiple covers, including public liability and professional indemnity.
- Managed claims processes while excelling in loss, risk, and financial reporting.
- Provided insightful analytics to support decision-making and operational efficiency.
- Liaised with colleagues and clients for new business opportunities and mid-term amendments.
- Ensured seamless coordination and effective communication within teams.
- Navigated complex insurance landscapes to facilitate successful claims settlements.
Customer Relations Manager
Audi
Leeds, West Yorkshire
08.2021 - 07.2022
- Cultivated and maintained profitable relationships with key customers.
- Managed customer complaints efficiently, ensuring quick resolutions.
- Collaborated with senior management to develop strategic plans.
- Analysed individual customer needs and addressed concerns effectively.
- Escalated complaints through appropriate internal and external channels as necessary.
Office Administrator
Mission Unity
Leeds, West Yorkshire
03.2020 - 05.2021
- Managed visitor greetings and delivery acceptance to maintain operational flow.
- Operated switchboard to handle incoming calls effectively.
- Maintained comprehensive office directories and various logs for organisational purposes.
- Supported administrative staff by completing overflow tasks such as word processing and data entry.
- Developed and sustained membership lists, spreadsheets, and other essential reports.
Customer Claims Manager
BGL Group
Wakefield, West Yorkshire
01.2019 - 12.2019
- Managed complete claims process, upholding accuracy and adherence to organisational policies.
- Evaluated complex claims, facilitating prompt resolution of stakeholder issues.
- Streamlined processes, achieving improved efficiency and shorter claim resolution timelines.
- Kept abreast of industry regulations to maintain compliance standards.
Assistant Manager
Kipling's
Bradford, West Yorkshire
02.2018 - 01.2019
- Streamlined restaurant operations to enhance efficiency and profitability.
- Managed business performance, ensuring adherence to quality standards and health regulations.
- Oversaw day-to-day management activities to uphold the restaurant's reputation.
- Implemented strategies for continuous improvement of customer satisfaction.
Events Planner
Kipling's
Bradford, West Yorkshire
07.2017 - 01.2018
- Established client relationships to determine precise event specifications.
- Created comprehensive event proposals that included timelines, venues, suppliers, legal obligations, staffing, and budgets.
- Negotiated pricing for equipment and supplies to reduce expenses.
- Oversaw staff, ensuring adherence to insurance, legal, health, and safety regulations through thorough briefings.
Education
Diploma - IT & Business
Leeds City College
01.2017 - 01.2018
GCSEs -
Lawnswood High School
01.2010 - 01.2015
A-Levels - Law & Criminology
Wakefield College
01.2019 - 01.2020
Skills
- Communication
- Adaptability
- Collaboration
- Complaint resolution
- Teamwork
- Resilience under pressure
Timeline
Supervisor
Kipling's
04.2025 - 07.2025
Claims Administrator
Markel UK
11.2022 - 08.2023
Customer Relations Manager
Audi
08.2021 - 07.2022
Office Administrator
Mission Unity
03.2020 - 05.2021
Customer Claims Manager
BGL Group
01.2019 - 12.2019
A-Levels - Law & Criminology
Wakefield College
01.2019 - 01.2020
Assistant Manager
Kipling's
02.2018 - 01.2019
Events Planner
Kipling's
07.2017 - 01.2018
Diploma - IT & Business
Leeds City College
01.2017 - 01.2018
GCSEs -
Lawnswood High School
01.2010 - 01.2015