Yusra Shariq

• Brought in urgently to provide immediate support during a critical transition period
• Assisted with the planning and coordination of the company's relocation to a large new office in the West End, ensuring a smooth and efficient transition for all teams
• Supported the execution of critical merger and investor meetings by coordinating logistics and preparing high-level briefing materials, contributing to the successful $1bn capital raise for Lysara & Green Point.
• Prepare and coordinate board packs and materials ahead of senior board meetings
• Attend and support meetings with major clients, including Amazon, preparing materials and handling logistics
• Provide high-level support to two C-suite executives, managing complex diaries and daily priorities
• Arrange international and domestic travel, including itineraries, visas, and accommodation
• Support wider leadership team as needed in a Team Assistant capacity
• Act as the first point of contact in the office, handling day-to-day operations and supplier liaison
• Assist with onboarding of new staff, including induction scheduling, and HR documentation
• Liaise with founders and visiting executives flying in from New York, ensuring a smooth and professional experience
• Schedule internal and external meetings, ensuring all logistics and follow-ups are in place
• Maintained a high level of discretion and professionalism in a fast-paced, high-trust environment
• Lysara is a Richmond-based energy infrastructure company specialising in EV fleet charging and logistics hubs. They work with major clients, including Amazon, to support large-scale decarbonisation efforts.

The family are founders of one of the largest banks in the MENA region with over $250 billion in assets therefore it was an immense honour to be trusted with their personal lives.

Executive Assistant Responsibilities:

• Supported C-suite executives across multiple investment banking and private equity firms under a diversified company umbrella, coordinating high-level meetings, due diligence, and strategic initiatives
• Streamlined cross-company communication and project management, enhancing operational efficiency in deal flow and portfolio management for multiple investment firms
• High level of knowledge and adaptability was required as their portfolio covered a range of sectors from banking, finance, real estate, technology to investment funds
• Entrusted with the highest level of discretion, being the only EA with security clearance to manage and coordinate the schedules of four high-ranking executives simultaneously
• Took highly detailed meeting minutes, created structured action plans, and sent them out in a consistent and timely manner
• Travelled internationally when required to attend conferences/ meetings, scheduled business dinners, and prepared comprehensive travel itineraries tailored to each executive's needs

Personal Assistant Responsibilities:

• Streamlined and managed the complex private affairs of four UHNW individuals, overseeing every aspect from luxury travel, private aviation, and exclusive reservations to household staff, budgeting, medical coordination, and intricate family schedules, ensuring seamless day-to-day operations at the highest level of discretion and efficiency.
• Handled high-end property management, overseeing multiple international residences, liaising with estate managers, household staff, and security teams to ensure uninterrupted operations
• Orchestrated exclusive, invitation-only events and private gatherings, collaborating with top-tier planners, luxury venues, and Michelin-starred chefs to deliver exceptional experiences.
• Curated and facilitated access to VIP experiences, securing reservations for sold-out events, private viewings at art galleries, and closed-door shopping experiences with luxury brands
• Personally sourced and managed gifting for high-profile individuals, ensuring bespoke, rare, and thoughtful selections for business and personal occasions
• Oversaw bespoke wardrobe management and personal shopping, liaising with personal stylists and luxury fashion houses to maintain seasonal collections and high-profile appearances
• Arranged discreet medical consultations with top specialists globally, ensuring priority access and complete confidentiality
• Implemented a personal digital organisation system, streamlining important personal documentation, memberships, and subscriptions to ensure efficiency and ease of access
• Such a position had not existed prior to my joining; therefore, I suggested and implemented multiple systems which had an immediate, positive impact on all 4 individuals' personal lives.
• This allowed them to finally have free time to pursue passion projects, philanthropic endeavours, and more quality time with their families.

• Strong analytical skills were essential in assessing and swiftly resolving complex passenger concerns, including high-profile complaints and unforeseen circumstances
• Expert in de-escalation, confidently managing challenging situations while ensuring VIPs and high-net-worth individuals (HNWIs) received a seamless, luxury experience
• Worked with an international team, adapting to diverse cultures and maintaining a collaborative, professional environment at all times
• Progressed rapidly from Economy to Business Class and eventually to First Class, receiving two promotions due to outstanding performance, leadership, and continuous positive customer feedback
• Excelled in high-pressure environments, juggling multiple high-priority requests while supporting senior crew members and maintaining first-class service standards
• Trained in providing an exceptional ambiance in the First Class Lounge, ensuring a bespoke, tranquil atmosphere tailored to each guest's preferences
• Highly skilled in anticipating VIP needs, offering privacy service and maintaining discretion while handling high-profile clientele, royalty, and celebrities
• Assertive and confident in enforcing safety protocols without causing offence, ensuring passenger compliance and maintaining an ultra-premium service experience
• Specialised in service recovery for previously mishandled VIP guests, restoring brand reputation through personalised, intuitive service
• Known for impeccable grooming and presentation, consistently maintaining an immaculate uniform and professional image throughout flights
• The largest airline in the UAE and 8-time winner of the ‘Best Airline Worldwide'

• Managed office systems with meticulous attention to detail, overseeing both electronic and manual data management and filing to ensure seamless operations.
• Handled VIP guest relations, efficiently checking guests in and out while coordinating bespoke special requests to maintain the hotel's luxury standard.
• Prepared high-level presentations and reports on behalf of the General Manager, ensuring clarity and professionalism in all executive communications.
• Worked independently under tight deadlines, providing proactive administrative support for last-minute meetings, telephone conferences, and urgent requests
• Kept the GM informed of health and safety regulations, scheduling and coordinating mandatory employee training to ensure full compliance
• Responsible for financial reporting, producing weekly and daily reports on hotel revenue, profit/loss statements, and KPIs
• Expert in hotel management systems, fully trained in Opera and Room Master, ensuring smooth reservation and front office operations
• Actively assisted in implementing new hotel procedures, monitoring and following up on refurbishment projects to maintain the hotel's world-class standards
• One of London's most iconic 5-star hotels