Yusra Omer
Summary
Highly organised and detail-oriented professional with exceptional communication skills. Known for being easily approachable and possessing a strong work ethic. Demonstrates a commitment to hard work and maintaining a well-structured environment. Career goals include leveraging these skills to contribute effectively to team success and organisational growth.
Overview
10
10
years of professional experience
Work history
Customer Service Representative Genius CSR
Metro Bank
12.2021 - 01.2026
- Having proactive conversations, understanding customer needs and helping them with their personal and business banking.
- Dealing with complex queries and opening business bank accounts with an emphasis on providing excellent customer service.
- Maintaining a high attention to detail in line with KYC and banking regulations to protect customers and the bank.
- Knowledge and adherence to regulations set by FCA and PRA.
- Understanding business activities for a variety of industries and promoting business lending services.
Trade Point Supervisor
B&Q
06.2022 - 12.2022
- Implementing store policies and procedures to deal effectively with customer requirements and complaints.
- Responsible for all shop operations including opening and closing procedures.
- Monitored compliance with workplace policies and safety objectives.
- Aligned day-to-day activities with targets set by upper management.
- Providing excellent customer service to maximise customer satisfaction.
Customer Service Advisor
B&Q
12.2017 - 06.2022
- Maintained clean sales floor, straightening and facing stock for visually-appealing displays.
- Monitored compliance with workplace policies and safety objectives.
- Displayed outstanding personal presentation and customer service in customer-facing role.
- Accepted and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty.
- Unloaded store deliveries before sorting and displaying items on shelves and displays for purchase.
Work Experience
Krispy Kreme
05.2016 - 06.2016
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Worked closely with manager to solve problems and handle customer concerns.
- Processed all transactions efficiently and timely.
Education
GCSE - Maths
BTEC Business Level 3 -
Lea Valley High School
GCSE - English Literature
GCSE - Science
GCSE - English Language
Business Management
University of Westminster
07.2021
Skills
- Great communication skills
- Easily approachable
- Good work ethic
- Hard working
- Well organised
- Attention to detail
Timeline
Trade Point Supervisor
B&Q
06.2022 - 12.2022
Customer Service Representative Genius CSR
Metro Bank
12.2021 - 01.2026
Customer Service Advisor
B&Q
12.2017 - 06.2022
Work Experience
Krispy Kreme
05.2016 - 06.2016
GCSE - Maths
GCSE - English Literature
GCSE - Science
GCSE - English Language
BTEC Business Level 3 -
Lea Valley High School
Business Management
University of Westminster