Yusra Akhtar
Birmingham
Summary
A proactive and adaptable graduate with a BA (Hons) Education (2:1) from the University of Birmingham and over two years' experience in a customer-facing retail environment. Developed strong communication, organisation and interpersonal skills through academic study, professional employment and community volunteering. Enthusiastic about learning and contributing to team environment. Committed to leveraging these competencies to drive success in future career endeavours.
Overview
3
3
Languages
9
9
years of post-secondary education
3
3
years of professional experience
Work history
Retail sales associate
NEXT
Birmingham, West Midlands
2023.12 - Current
- Handled cash transactions accurately maintaining financial integrity.
- Lead the training of new staff members to improve team efficiency.
- Assisted in visual merchandising, improving shop floor appeal.
- Prepared and labelled markdowns during sales events to accelerate clearance of seasonal merchandise.
- Advised customers on product features and fit, increasing accessory add-on purchases during shifts.
- Resolved customer returns and exchanges following store policy, preserving customer satisfaction and loyalty.
- Reported low-stock and damaged-item issues to management, enabling timely replenishment and loss control.
Education
Bachelor of Arts - Education
University of Birmingham
Birmingham 2023.09 - 2026.07
Level 3 Extended Diploma - Health and Social Care
Joseph Chamberlain Sixth Form College
Birmingham 2021.09 - 2023.07
GCSEs -
Rockwood Academy
Birmingham 2016.09 - 2021.07
Skills
- Communication
- Team Collaboration
- Organisation and time management
- Adaptability
- Positive Attitude
- Creativity
- Social media marketing
- Leadership
- Multilingual
Languages
English
Native
Urdu
Intermediate
Punjabi
Intermediate
Affiliations
- Baking
- Reading
- Volunteering/Coaching
- Event Planning
- Travelling
- Fashion & Beauty
References
References available upon request.
Timeline
Retail sales associate
NEXT
2023.12 - Current
Bachelor of Arts - Education
University of Birmingham
2023.09 - 2026.07
Level 3 Extended Diploma - Health and Social Care
Joseph Chamberlain Sixth Form College
2021.09 - 2023.07
GCSEs -
Rockwood Academy
2016.09 - 2021.07