Yusairah Choudhury
London
Summary
Confident and highly driven individual with strong communication, teamwork, and problem-solving abilities, consistently delivering high standards in fast-paced environments. Proven ability to take initiative, adapt quickly, and contribute to team success while providing excellent customer service. A proactive and reliable team player with a hands-on approach, capable of supporting and guiding others to maintain productivity and efficiency. Committed to making a valuable impact, strengthening team performance, and contributing to overall organisational success.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Team Member
Flip Out
London
2024.11 - 2025.03
- Reception & Customer Service: Greeted customers professionally, managed bookings, processed payments, and handled inquiries efficiently, ensuring a seamless experience.
- Food Preparation & Hygiene: Prepared and served food and beverages while adhering to strict hygiene and safety standards. Maintained cleanliness in food service areas.
- Multi-Tasking & Time Management: Balanced reception duties with food preparation, demonstrating strong organizational skills in a fast-paced environment.
- Problem-Solving & Adaptability: Addressed customer concerns promptly and effectively, ensuring high satisfaction and a positive experience.
- Teamwork & Communication: Worked closely with colleagues to coordinate tasks, maintain efficiency, and uphold excellent service.
- Responsibility & Professionalism: Managed cash handling and transactions accurately while maintaining a professional and friendly attitude.
- Provided excellent customer service, assisting customers with product inquiries, locating items, and completing purchases.
- Managed product stock.
- Ensured workplace cleanliness with regular maintenance tasks.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
Sales Member
Sports Direct
London
2023.12 - 2024.07
- Delivered excellent customer service by assisting customers with product selection, sizing, and enquiries, ensuring a positive in-store experience.
- Operated tills efficiently, handling cash and card transactions accurately while maintaining attention to detail.
- Demonstrated strong multitasking skills by managing customer queries, restocking shelves, and maintaining store presentation simultaneously.
- Maintained high visual merchandising standards, ensuring the shop floor was organised, clean, and fully stocked at all times.
- Used effective time management to prioritise tasks during busy periods and meet store demands.
- Applied problem-solving skills to resolve customer complaints and queries in a professional and calm manner.
- Worked collaboratively as part of a team to achieve store targets and deliver smooth daily operations.
- Took responsibility for stock control, including replenishment and checking deliveries.
- Built confidence in communication by interacting with a wide range of customers and adapting to their needs.
- Achieved recognition for reliability, punctuality, and maintaining a strong work ethic in a fast-paced retail environment.
- Worked flexible hours, covering nights, weekends and bank holidays.
Retail Associate
Wilko
London
2023.01 - 2023.09
- Provided excellent customer service, assisting customers with product inquiries, locating items, and completing purchases.
- Managed product stock levels, replenishing shelves and conducing regular inventory checks to ensure product availability.
- Collaborated with team members to optimize store displays, resulting in a 10% increase in sales during promotional periods.
- Handled point-of-sale (POS) transactions, processed returns, and exchanges, and ensured compliance with store policies.
- Trained new staff members on store procedures, product knowledge, and customer service best practices.
- Maintained a clean, organized, and safe retail environment, ensuring adherence to health and safety regulations.
- Managed cash register, ensuring accurate transactions.
- Handled merchandise returns and exchanges efficiently for enhanced customer service.
Data Analyst
Tower Hamlets Council
Tower Hamlets
2022.09 - 2022.10
- Collected, cleaned, and analysed large datasets to generate actionable insights for business strategy and operational efficiency.
- Developed dashboards and reports using Excel, SQL, and Tableau, allowing stakeholders to easily track KPIs and other key metrics.
- Collaborated with cross-functional teams to understand business requirements and translate them into analytical solutions.
- Conducted trend analysis, forecasting, and predictive modelling to optimize marketing campaigns and inventory management.
- Utilized Python for data automation processes, reducing manual effort and increasing overall accuracy in reporting by 30%.
- Presented findings to upper management, driving key decisions that improved customer retention rates by 15%.
Education
GCSEs -
Barking Abbey School
Barking 2019.09 - 2023.07
A-levels - Biology, Chemistry, Philosophy and Ethics
Barking Abbey Sixth Form
Barking 2023.09 - 2025.06
Diploma of Higher Education - Biomedical Science
London Southbank University
2025.10 -
Skills
- Adaptability and Flexibility
- Collaborative leadership
- Cash handling
- Customer relations
- Product knowledge
- Sales expertise
- Agile methodologies
- Quality assurance and control
References
Reema, Choudhury, reemachai@hotmail.co.uk
Languages
English
Native
Bengali
Fluent
Urdu
Fluent
Timeline
Diploma of Higher Education - Biomedical Science
London Southbank University
2025.10 -
Team Member
Flip Out
2024.11 - 2025.03
Sales Member
Sports Direct
2023.12 - 2024.07
A-levels - Biology, Chemistry, Philosophy and Ethics
Barking Abbey Sixth Form
2023.09 - 2025.06
Retail Associate
Wilko
2023.01 - 2023.09
Data Analyst
Tower Hamlets Council
2022.09 - 2022.10
GCSEs -
Barking Abbey School
2019.09 - 2023.07