Summary
Overview
Work history
Education
Skills
References
Languages
Timeline
Generic

Yusairah Choudhury

London

Summary

Confident and highly driven individual with strong communication, teamwork, and problem-solving abilities, consistently delivering high standards in fast-paced environments. Proven ability to take initiative, adapt quickly, and contribute to team success while providing excellent customer service. A proactive and reliable team player with a hands-on approach, capable of supporting and guiding others to maintain productivity and efficiency. Committed to making a valuable impact, strengthening team performance, and contributing to overall organisational success.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work history

Team Member

Flip Out
London
2024.11 - 2025.03
  • Reception & Customer Service: Greeted customers professionally, managed bookings, processed payments, and handled inquiries efficiently, ensuring a seamless experience.
  • Food Preparation & Hygiene: Prepared and served food and beverages while adhering to strict hygiene and safety standards. Maintained cleanliness in food service areas.
  • Multi-Tasking & Time Management: Balanced reception duties with food preparation, demonstrating strong organizational skills in a fast-paced environment.
  • Problem-Solving & Adaptability: Addressed customer concerns promptly and effectively, ensuring high satisfaction and a positive experience.
  • Teamwork & Communication: Worked closely with colleagues to coordinate tasks, maintain efficiency, and uphold excellent service.
  • Responsibility & Professionalism: Managed cash handling and transactions accurately while maintaining a professional and friendly attitude.
  • Provided excellent customer service, assisting customers with product inquiries, locating items, and completing purchases.
  • Managed product stock.
  • Ensured workplace cleanliness with regular maintenance tasks.
  • Delivered orders promptly, ensuring high levels of customer satisfaction.

Sales Member

Sports Direct
London
2023.12 - 2024.07
  • Delivered excellent customer service by assisting customers with product selection, sizing, and enquiries, ensuring a positive in-store experience.
  • Operated tills efficiently, handling cash and card transactions accurately while maintaining attention to detail.
  • Demonstrated strong multitasking skills by managing customer queries, restocking shelves, and maintaining store presentation simultaneously.
  • Maintained high visual merchandising standards, ensuring the shop floor was organised, clean, and fully stocked at all times.
  • Used effective time management to prioritise tasks during busy periods and meet store demands.
  • Applied problem-solving skills to resolve customer complaints and queries in a professional and calm manner.
  • Worked collaboratively as part of a team to achieve store targets and deliver smooth daily operations.
  • Took responsibility for stock control, including replenishment and checking deliveries.
  • Built confidence in communication by interacting with a wide range of customers and adapting to their needs.
  • Achieved recognition for reliability, punctuality, and maintaining a strong work ethic in a fast-paced retail environment.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Retail Associate

Wilko
London
2023.01 - 2023.09
  • Provided excellent customer service, assisting customers with product inquiries, locating items, and completing purchases.
  • Managed product stock levels, replenishing shelves and conducing regular inventory checks to ensure product availability.
  • Collaborated with team members to optimize store displays, resulting in a 10% increase in sales during promotional periods.
  • Handled point-of-sale (POS) transactions, processed returns, and exchanges, and ensured compliance with store policies.
  • Trained new staff members on store procedures, product knowledge, and customer service best practices.
  • Maintained a clean, organized, and safe retail environment, ensuring adherence to health and safety regulations.
  • Managed cash register, ensuring accurate transactions.
  • Handled merchandise returns and exchanges efficiently for enhanced customer service.

Data Analyst

Tower Hamlets Council
Tower Hamlets
2022.09 - 2022.10
  • Collected, cleaned, and analysed large datasets to generate actionable insights for business strategy and operational efficiency.
  • Developed dashboards and reports using Excel, SQL, and Tableau, allowing stakeholders to easily track KPIs and other key metrics.
  • Collaborated with cross-functional teams to understand business requirements and translate them into analytical solutions.
  • Conducted trend analysis, forecasting, and predictive modelling to optimize marketing campaigns and inventory management.
  • Utilized Python for data automation processes, reducing manual effort and increasing overall accuracy in reporting by 30%.
  • Presented findings to upper management, driving key decisions that improved customer retention rates by 15%.

Education

GCSEs -

Barking Abbey School
Barking
2019.09 - 2023.07

A-levels - Biology, Chemistry, Philosophy and Ethics

Barking Abbey Sixth Form
Barking
2023.09 - 2025.06

Diploma of Higher Education - Biomedical Science

London Southbank University
2025.10 -

Skills

  • Adaptability and Flexibility
  • Collaborative leadership
  • Cash handling
  • Customer relations
  • Product knowledge
  • Sales expertise
  • Agile methodologies
  • Quality assurance and control

References

Reema, Choudhury, reemachai@hotmail.co.uk

Languages

English
Native
Bengali
Fluent
Urdu
Fluent

Timeline

Diploma of Higher Education - Biomedical Science

London Southbank University
2025.10 -

Team Member

Flip Out
2024.11 - 2025.03

Sales Member

Sports Direct
2023.12 - 2024.07

A-levels - Biology, Chemistry, Philosophy and Ethics

Barking Abbey Sixth Form
2023.09 - 2025.06

Retail Associate

Wilko
2023.01 - 2023.09

Data Analyst

Tower Hamlets Council
2022.09 - 2022.10

GCSEs -

Barking Abbey School
2019.09 - 2023.07
Yusairah Choudhury