yuru zhu
Birmingham
Summary
User‑centric product professional with hands‑on cross‑stakeholder communication, technical support and requirement‑gathering experience, underpinned by Human‑Computer Interaction (HCI) and computer‑science academic background. Able to translate end‑user needs into actionable product requirements, collaborate with technical and business partners, and analyse user pain‑points to drive product experience optimisation. Proactive in user research, rapid prototyping and learning new product‑management methodologies; comfortable balancing user expectations, technical feasibility and business objectives to deliver practical solutions.My professional experience has equipped me with strong interpersonal communication skills and team management capabilities. I possess solid technical proficiency and am adept at utilising programming and technical tools. I also maintain a proactive approach to learning emerging technologies.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Technical Support Engineer Intership
AlphaOmega
Guangzhou
03.2026 - 08.2026
- Served as post-sales technical support, maintaining direct communication and in-depth collaboration with cardiac pacemaker manufacturers (Medtronic, Pins Medical). Delivered technical guidance and inspected returned defective products.
- Provided technical support for product-based experiments at Tsinghua, Peking and Fudan University, completing over 40 on-site technical support sessions; also conducted on-site equipment maintenance and troubleshooting at hospitals with 3 field visits.
- Responded to customer inquiries via email, phone and live chat for technical malfunctions. Diagnosed and resolved customer technical issues using remote access tools, delivering clear step-by-step guidance to clients and assisting with new system, application and software setup.
- Tracked incidents via support tickets to accelerate resolution, resolved user service requests within target timeframes, improved client satisfaction and reduced equipment downtime.
Computer Teacher
Dongchong Middle School
Guangzhou
09.2025 - 02.2026
- Illustrated practical uses of Computer Science curriculum to enhance student passion and understanding.
- Provided additional support to students ahead of exams, including revision programmes and useful IT resources.
- Motivated students by assigning tailored targets and learning objectives.
- Maintained positive, productive learning environments through exceptional classroom management.
Education
Master of Science - Human Computer Intereaction
University of Birmingham
Birmingham2027
Bachelor of Science - Computer Sciences
Guangdong University of Education
Guangzhou2026
Skills
Product‑Oriented Skills
User requirement gathering & analysis, user pain‑point synthesis, stakeholder communication & alignment, product usability evaluation, user‑centric thinking, basic documentation & user‑guidance writing, problem framing, cross‑team collaboration
Technical Skills
Prototyping & HCI research awareness SQL / MySQL Python, Java, JavaScript, HTML Web & mobile application fundamentals System configuration & hardware context Data analysis for user insight
Soft Skills
Cross‑party negotiation, structured documentation, prioritisation, adaptability, proactive learning
Grade
- Chinese High education grade (A-level equivalent): 530/750
- Chinese secondary grade (GCSE equivalent): 838/940
Languages
English
Proficient
C2
Chinese (Mandarin)
Proficient
C2
Spanish
Intermediate
B1
Timeline
Technical Support Engineer Intership
AlphaOmega
03.2026 - 08.2026
Computer Teacher
Dongchong Middle School
09.2025 - 02.2026
Master of Science - Human Computer Intereaction
University of Birmingham
Bachelor of Science - Computer Sciences
Guangdong University of Education