Yuqi OU

• Completed the production of 25 personal credit card write-off reports. Internship results are excellent.
• Integrate personal credit card collections of five banks, and successfully recover about 120,000 RMB in arrears.
• Completed the classification and sorting of more than 40 corporate customer files.
• Sorted, labeled and filed documents by alphabetical order to maintain consistency.
• Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
• Closed complex, lucrative deals with new customers.
• Managed 50 customer accounts, encouraging early settlement of any outstanding payments..
• Contacted customers about overdue payments by phone, letter and email

• The work performance is outstanding, helping the store to earn more than 20,000 RMB during the two days when there are festivals.
• Worked with team members to address production issues.
• Recorded daily amounts of ingredients used to support reordering needs.
• Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
• Warmly greeted customers and proactively reduced wait times.
• Enabled smooth operations during peak times by assisting in food preparation tasks.

• Member of De Montfort University Chinese Students Federation

• Continuing education in Marketing

Member of the Secretary of the Student Union.