YUNUS AHMED
Luton
Summary
Team Leader at HMCTS with proven experience in case management, staff training, and complaint handling. Rapidly promoted from Administrative Officer within a year for strong performance and leadership potential. Skilled at improving efficiency, resolving issues under pressure, and ensuring staff adopt new systems quickly. Recognised for reducing complaint backlogs and driving improvements in court operations.
Overview
2026
2026
years of professional experience
Work History
Team Leader
HMCTS
Watford
07.2024 - Current
- Allocated and monitored workloads across a team of staff, ensuring fairness and efficiency in case progression.
- Delivered a full training session on a new digital case system, having first self-taught the software, ensuring every staff member was proficient within one week.
- Investigated and resolved 10 civil complaints in a single week, reducing the court's overall complaints backlog by 70%.
- Managed daily banking reconciliation, ensuring compliance and accuracy of financial records.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
Administrative Officer
HMCTS
Watford
09.2023 - 07.2024
- Prepared and reviewed documents for hearings and case management, ensuring accuracy under strict deadlines.
- Maintained efficient digital and paper record-keeping systems, streamlining access to case files.
- Produced standard correspondence, reports, and orders in line with HMCTS procedures.
- Actively contributed to process improvements through Team Information Board (TIB) meetings.
Service Assistant
Sainsbury's
- Delivered excellent customer service and resolved complaints with professionalism.
- Accurately processed transactions, ensuring compliance with financial procedures.
- Worked collaboratively with colleagues to achieve sales and service targets.
Education
Bachelor of Science (B.S.) - Criminology
City, University of London
01.2023
10 GCSEs - A-C including English & Maths
Denbigh High School
Sub Diploma - Business Studies
Luton Sixth Form College
A-Levels - Law & Sociology
Luton Sixth Form College
Skills
- Staff training
- Process improvement
- Complaint handling
- Banking reconciliation
- Deadline management
- Customer service
- Complaint resolution
- Leadership skills
- Team development strategies
- Training and Development
Timeline
Team Leader
HMCTS
07.2024 - Current
Administrative Officer
HMCTS
09.2023 - 07.2024
Service Assistant
Sainsbury's
Bachelor of Science (B.S.) - Criminology
City, University of London
10 GCSEs - A-C including English & Maths
Denbigh High School
Sub Diploma - Business Studies
Luton Sixth Form College
A-Levels - Law & Sociology
Luton Sixth Form College