Yunjia Zhu
Birmingham
Summary
Current university student with organizational and communication skills. Having a national insurance number. Bilingual and interested in meeting new people. Looking for a part-time management-related position. Enthusiastic front desk assistant with 8 months in a Chinese supermarket in Birmingham. Obtaining knowledge of resolving customer problems. Can offer great customer service and be equipped with collaboration skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Assistant store manager
TinTin supermarket (HansomMart)
Birmingham, West Midlands
2022.10 - 2023.05
- Scanned products at a high tempo to quickly process customer transactions.
- Assisted customers with finding items, completing exchanges, and obtaining refunds.
- Delivered outstanding customer care with proactive sales and listening skills.
- Kept checkout areas and general store clean and orderly.
- Handled cash, WeChat, Alipay, and card payments with precision, maintaining customer confidentiality and discretion throughout.
Human Resources Assistant
China Galaxy Securities Co., Ltd.
Chongqing, China
2022.06 - 2022.09
- Acted as intermediary between employees and human resources team through regular communication and follow up
- Created and regularly updated company human resources record database based upon HR Manager instructions
- Worked with recruiters to filter new applicants and summarize qualified profiles for HR team follow up
- Assisted marketing and sales departments with administrative duties when called upon.
Assistant Team Leader
The Birmingham Project
Birmingham
2021.06
- Co-led two week project campaign to develop a carbon emissions ratings system supervised by Lloyds Bank team
- Completed all project deliverables on time, within project budgets and guidelines with high quality
- Liaised between team and project manager on detailed plans, instructions, and specifications in order to effectively organize daily work schedules
- Received follow up interest on project from Edinburgh Napier Business School.
Student Representative
University of Birmingham Guild of Students
Birmingham, UK
2021.09 - 2022.09
- Assisted new international students from Asia Pacific with orientation and navigating new lifestyles on campus
- Coordinated and organized monthly team-building activities to encourage stronger community ties
- Liaised between international student body and school administration regarding various academic and social needs
- Assisted admissions department with school tours and represent Guild of Students at bi-annual activities fair.
Marketing Intern
Chongqing Maidehao Diet Culture Co., Ltd.
Chongqing, China
2021.06 - 2021.09
- Assisted in the development of advertising and marketing strategies across Chinese social media platforms such as Wechat and Pinduoduo
- Created customer awareness and overall buzz of goods, services, and special promotions through specific and targeted marketing strategies
- Responsible for monitoring consumer patterns, anticipating changes, and maintaining marketing strategy relevance in a dynamic landscape
- Collated consumer data for product preference analysis and campaign optimization.
Team Leader
U21 Sustainable Micro-Internship
Birmingham
2020.01
- Led project competition hosted by Universitas 21 on developing solutions to break existing gender barriers
- Facilitated team brainstorms and follow up research on various global examples and strategies to inspire women to emerge from isolation and overcome existing gender obstacles
- Responsible for overseeing and approving all deliverables and tasks and initiated team incentive system to promote high quality and effective work
- Gained recognition from WEI (Women Emerging from Isolation) founder Julia Middleton.
Education
Master of Science - International Business
University of Warwick
Coventry 2023.09 - 2024.09
Bachelor of Science - Business Management
University of Birmingham
Birmingham 2020.09 - 2023.09
Skills
- Customer relations
- Coin counting
- Customer advising
- External communications
- Bilingual skills (Mandarin and English)
Avaliable Timetable
- Available after 5 pm every weekday and all day every weekend
- Available every time every day from June
Timeline
Master of Science - International Business
University of Warwick
2023.09 - 2024.09
Assistant store manager
TinTin supermarket (HansomMart)
2022.10 - 2023.05
Human Resources Assistant
China Galaxy Securities Co., Ltd.
2022.06 - 2022.09
Student Representative
University of Birmingham Guild of Students
2021.09 - 2022.09
Assistant Team Leader
The Birmingham Project
2021.06
Marketing Intern
Chongqing Maidehao Diet Culture Co., Ltd.
2021.06 - 2021.09
Bachelor of Science - Business Management
University of Birmingham
2020.09 - 2023.09
Team Leader
U21 Sustainable Micro-Internship
2020.01