Dynamic and results-driven professional with extensive experience at Haidilao Hot Pot, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and staff performance through effective training and conflict resolution. Adept at data analysis to support strategic decision-making, fostering a positive and productive work environment.
Assisted the Store Manager in executing daily operations and managing store performance.
Organized and analyzed store data to support business decision-making.
Team Member Training & Performance Management
Assisted regional managers with processing business data and compiling regional reports.
Managed and operated the store, overseeing daily operations, staff, and customer satisfaction.
Managed and trained front-of-house staff to ensure smooth operations, high team productivity, and excellent customer satisfaction.
Developed training materials and coached staff to standardize operations, enhance skills, and ensure consistent service quality.
Managed guest reservations and front-of-house operations, ensuring smooth service flow, staff performance, and high guest satisfaction.
Welcomed customers at the reception, managed reservations and seating, provided services, and ensured a positive guest experience.