Yuliya Dzhavelkova
Portishead,Bristol
Summary
I am Results-focused Senior Manager offering 9+ years of experience. All roles have offered me the opportunity to work with companies of all sizes, multi-million-pound contracts, dealing with stakeholders and clients at all levels. My experience is in various fields- such as the public and private sector, HR departments, hospitality and sales- based industry. Managing multiple teams, working towards KPI's and objectives, I have a proven record of accomplishment of successful outcomes. I have an aptitude towards finance management, problem solving and gaining outcomes, which achieve innovative solutions. I possess analytical skills and the ability to develop and maintain positive external and internal relationships. I am fluent in English, Spanish and Bulgarian.
Overview
20
20
years of professional experience
Work History
Global Skills Manager
Pro- Force Limited
National
04.2023 - Current
- Attended regular clients’ meetings discussing their job specs, visa process and expectations
- Selected potential candidates using an external recruitment agency who source candidates for Pro- Force and our clients
- International travelling to Bulgaria, supported recruitment processes, including candidate screening and interview coordination of seasonal workers for clients
- Skilled visa applications, extensions, share code checks
- Acted as compliance point of contact for key business departments
- Arrangements of pick ups and drop offs from and to airports.
Engagement and Recruitment Manager
Abp Food group/
National
08.2022 - 03.2023
- Briefed candidates about responsibilities, salary and job benefits
- Crafted offer letters, contracts and new starter paperwork in preparation for new starters
- Meetings with property agencies, HMO landlords, viewings, and selection of suitable accommodation for new oversea skilled workers
- Contacted local banks, arrangement of appointments and issued recommendation letters for opening new workers bank accounts
- Attended weekly meetings with workers and managers
- Arranged transport pick ups from airport to accommodation.
Senior Account Manager
Pro- Force Limited
National
06.2018 - 08.2022
- Teams, clients' and workers management in food and logistic industries, managing over 200 associates and up to 7 clients at a time
- Attending weekly meetings with clients, representing satisfying KPI's, future development recruitment plans and discussions on current challenges and actions
- Reviewed client feedback to enhance service delivery and maintain customer base
- Handled customer concerns and complaints to resolve issues and build loyalty
- Visited customer locations to determine needs, set up contracts and provide training
- Building new relationships and developing them
- Daily management to a team of coordinators
- Providing coaching, training and mentoring for coordinators
- Implementation of new and refreshed employment policies and procedures
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
- Conducting initial screening interviews with candidates and managing the recruitment process- checks on right to work and work references
- Responsible for all compliance functions and policies across the business, as well as case checks for the business completed
- Creating metrics, tracking performance, and performing compliance audits, passing all internal and external audits with over 98.5%
- Overseeing full HR support to employees for HR queries, such as pay queries, overpayments, sick pays, accidents at work and workers eligibility to deceive a pay, holiday pays, right tax codes and other HR report
- Weekly associates' payroll
- Possess excellent communication skills, regularly providing communication to Director Level regarding our customers
- Translations and interpreter's duties.
National Key Account Manager
Kp Permanent Services
Telford, West Midlands
07.2017 - 06.2018
- Management of National Accounts and Clients- running new accounts, liaising with operations and dealing with any issues
- Provided first-class client services, from onboarding to daily account management
- Supply of medical staff, nurses and other professionals within the Private Health Care
- Developed and sustained critical partnerships with clients, continuously demonstrating value to ensure high rates of satisfaction
- Build of client's relationships via business calls- over 50 a day, many emails and at least 20 cold callings a day to potential clients
- National and international recruitment 360 process, resourcing for suitable candidates and sales to current accounts or potential clients via BD calls or emails
- Work with our Non- European office based in Dubai who help us in the personal interviews and selection of highly qualified doctors and Gps from MENA.
Contract Manager
Staffline Group
National
08.2016 - 06.2017
- TUPE from First Personnel
- Universe software.
Account Manager
First Personal
West Midlands
04.2015 - 07.2016
- Recruitment of first-class temporary workers for leading processors of meat in the UK
- Leading and management of a team of coordinators along with up to 225 temporary workers
- Team manager- management and support to coordinators and making sure they are achieving their targets and exceeding their contractual responsibilities, through development and coaching
- Preparing and issuing contracts and managing new starter/leaver paperwork
- Manage an effective employee recruitment process using optimal approaches, interviewing and carrying out pre-employment checks
- Co- works with alongside internal & external department managers, HR, payroll department and seniors
- Lead on formal disciplinary, capability and grievance cases applying and interpreting policies, procedures and employment law as appropriate
- Preparation for external audits
- Implementation of Best Practice guide
- Attendance to monthly Account Manager meetings, bringing new ideas of development to the team
- Ongoing learning and development trainings regarding GLA standards, Modern Slavery act, Account Manager training that helped to boost my professional performance and provide a high standard of service and satisfaction to our customer
- Match Maker- recruitment database, Open Options- time, attendance system supporting payroll management and HRMS used to support HR operations.
Accounting and Controller Graduate
Hotel Maria Cristina, Starwood Hotels
San Sebastian, Spain
10.2013 - 02.2014
- Worked within a team of 4 professionals such as, the company
- I was pleased to work in that USA chain that I could develop my knowledge in financial management and start doing my first steps in my professional career
- Purchase orders to suppliers and verified receipts from them
- Stock and cost control and gave accurate comparative information about the company's growth
- Used software ADACO purchasing and inventory system and SAP accounting module
- Arranging payments to suppliers including daily verification of cash, cheques, credit card transactions and journal entries and posted client's payment
- Monthly transfer to accounts receivable accounts; verifying totals, preparing reports
- Using the OPERA Reservation System.
Assistant Manager
Constructiones Martin Eceiza
San Sebastian, Spain
07.2008 - 08.2010
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies
- Managed accounting duties such as revenue reporting and forecasting, enabling smooth financial operations
- Developed organizational policies for administrative oversight and internal controls
- Created classification systems to manage archives.
Human Resources/Accounting Assistant Intern
El Diario Vasco
San Sebastian, Spain
05.2008 - 06.2008
Diariocluding social events and wellbeing initiatives.
Administrative Intern
Ikusi Corporativo
San Sebastian, Spain
03.2008 - 05.2008
- Partnered with management to implement processes and complete special projects
- Drafted contracts and purchase orders for team
- Arranged supplies, documents and spaces for meetings
- Translation of professional documents for projects based at Sofia Airport, Bulgaria.
Accounting Intern
Department of Social Security
Kyustendil, Bulgaria
06.2005 - 07.2005
Accounting Intern
Kyustendil Hospital
Kyustendil, Bulgaria
06.2004 - 07.2004
Education
Team Leader Level 3: Team Management -
M.I.T. Skills Training Provider
05.2022
AbpLevel 1: English Edexcel ESOL: English Language -
SHREWSBURY COLLEGE oF ARTS & TECHNOLOGY
12.2014
MBA: Accountancy -
University of The Basque Country
01.2014
Bachelor of Science: Finance and Administration -
University of The Basque Country
06.2011
Higher Degree in Finance And Administration: Business Administration -
Nazareth Centre College
06.2008
Skills
- Relationship-building and management
- Team and performance Manager
- Strategic decision-making
- Global Skills management
- Process improvement
- Recruitment, hiring and training
Languages
Bulgarian
First Language
English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Timeline
Global Skills Manager
Pro- Force Limited
04.2023 - Current
Engagement and Recruitment Manager
Abp Food group/
08.2022 - 03.2023
Senior Account Manager
Pro- Force Limited
06.2018 - 08.2022
National Key Account Manager
Kp Permanent Services
07.2017 - 06.2018
Contract Manager
Staffline Group
08.2016 - 06.2017
Account Manager
First Personal
04.2015 - 07.2016
Accounting and Controller Graduate
Hotel Maria Cristina, Starwood Hotels
10.2013 - 02.2014
Assistant Manager
Constructiones Martin Eceiza
07.2008 - 08.2010
Human Resources/Accounting Assistant Intern
El Diario Vasco
05.2008 - 06.2008
Administrative Intern
Ikusi Corporativo
03.2008 - 05.2008
Accounting Intern
Department of Social Security
06.2005 - 07.2005
Accounting Intern
Kyustendil Hospital
06.2004 - 07.2004
Team Leader Level 3: Team Management -
M.I.T. Skills Training Provider
AbpLevel 1: English Edexcel ESOL: English Language -
SHREWSBURY COLLEGE oF ARTS & TECHNOLOGY
MBA: Accountancy -
University of The Basque Country
Bachelor of Science: Finance and Administration -
University of The Basque Country
Higher Degree in Finance And Administration: Business Administration -
Nazareth Centre College
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