Yuliia Surovytska
Warsaw,Poland
Summary
A professional with expertise in risk assessment and conflict resolution, demonstrating exceptional communication excellence and issue resolution capabilities. Proficient in Microsoft Excel, with a strong commitment to knowledge sharing and time management mastery. Known for tolerance and patience, aiming to leverage these skills towards achieving organisational goals.
Overview
6
6
years of professional experience
Work history
Senior specialist in TA for Luxembourg
BNP Paribas - Securities Services
Warszaw, Poland, Poland
03.2024 - Current
- Coordinated interdepartmental efforts, leading to seamless project execution.
- Optimised resource allocation, thereby enhancing operational efficiency.
- Collaborated cross-functionally for optimised workflow and productivity.
- Drove innovation initiatives, fostering an environment conducive for creativity and efficiency.
- Increased client satisfaction with efficient problem-solving skills.
- Coordinated with various departments for efficient transfer and storage of records.
- Implemented security measures, ensuring the safe transfer of funds.
Specialist in TA for Luxembourg
BNP Paribas - Securities Services
Warsaw, Poland, Poland
04.2023 - 02.2024
- Facilitated productive team meetings, fostering a collaborative work environment.
- Collaborated effectively with cross-functional teams for successful project completion.
- Diagnosed hardware faults accurately to minimise downtime.
- Developed bespoke software solutions to meet specific business needs.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
Junior Specialist in TA for Luxembourg
BNP Paribas - Security Services
Warsaw, Poland, Poland
04.2022 - 03.2023
- Filed paperwork, ensuring accuracy and completeness.
- Identified potential business leads through strategic networking activities.
- Coordinated team meetings, fostering open communication within the department.
- Boosted team morale with positive and constructive feedback.
- Navigated complex database systems efficiently, streamlining data retrieval procedures.
Assistant in TA for Luxembourg
BNP Paribas - Securities Services
Warsaw, Poland, Poland
09.2021 - 03.2022
- Managed executives' schedules for improved daily workflow.
- Handled confidential information, maintaining discretion and integrity.
- Provided customer service, delivering high levels of satisfaction.
- Processed invoices, ensuring timely payments.
- Compiled data to generate comprehensive reports.
- Support staff members with administrative tasks, reducing workload stress.
Customer success specialist
SPOKO
Warsaw, Poland, Poland
11.2020 - 07.2021
- Actively sought feedback, improved product offerings accordingly.
- Managed complaints effectively, restored client confidence in the brand.
- Utilised CRM system for effective customer database management.
- Developed a thorough understanding of industry trends, tailored service offerings accordingly.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
Business travel consultant
CWT
Warsaw, Poland, Poland
01.2020 - 07.2020
- Created customised reports detailing all aspects of trip costs which provided transparency accountability towards company expenditure.
- Conveyed critical information regarding visas, passports, and other international documentation to ensure smooth overseas travel experiences for clients.
- Developed strong relationships with vendors to secure competitive prices for clients' travel needs.
- Stayed current on industry trends and best practices in order to provide accurate advice and guidance to clients on their business travels.
Education
Bachelor of Science - Business Economics
Lazarski University
Warsaw, Poland 04.2001 -
Skills
- Risk assessment knowledge
- Tolerance and patience
- Knowledge sharing
- Microsoft Excel
- Communication excellence
- Issue resolution
- Time management mastery
- Conflict Resolution
Timeline
Senior specialist in TA for Luxembourg
BNP Paribas - Securities Services
03.2024 - Current
Specialist in TA for Luxembourg
BNP Paribas - Securities Services
04.2023 - 02.2024
Junior Specialist in TA for Luxembourg
BNP Paribas - Security Services
04.2022 - 03.2023
Assistant in TA for Luxembourg
BNP Paribas - Securities Services
09.2021 - 03.2022
Customer success specialist
SPOKO
11.2020 - 07.2021
Business travel consultant
CWT
01.2020 - 07.2020
Bachelor of Science - Business Economics
Lazarski University
04.2001 -
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