Yuliia Stavtseva

• Collaborated closely with DM and GM to achieve company objectives;
• Analyzed commercial reports and provided feedback on product performance;
• Worked with VM team to plan and adapt store merchandising based on sales;
• Ensured product displays met Company's image criteria;
• Managed over 12 employees;
• Conducted daily team briefings and performance reviews to align team members with brand goals;
• Recruited and provided induction for new employees;
• Trained new employees to maintain high standards of customer service;
• Handled customer complaints, leading to improved loyalty and satisfaction;
• Improved staff productivity and sales through motivational leadership techniques;
• Managed entire delivery process and responded to unexpected circumstances as needed;
• Assisted in performance management of Sales Assistants (sickness/absence, lateness, return to work);
• Supported management team in preparing monthly rotas, daily planners, and holiday schedules based on business needs.

• Greeting clients and providing general information on all aspects of Sotheby's;
• Addressing guest’s needs and resolve their concerns and complaints;
• Collecting guest information, including contact details;
• Dealing with all enquiries and refer clients to relevant staff members;
• Keeping Front and Back of House areas immaculate at all times;
• Following Grooming standards as provided;
• Supporting Client Services team for events and live auctions;

• Inventory:

- Maintaining and updating records;

- Receive and inventory stock;

- Tracking hourly sales;

• Reconciliation:

- Monitoring EOD reports on daily basis;

- Dealing with discrepancies;

- Storing and reporting Weekly batch receipts records;

• Liaising with others departments: (Product reservations);

• Managed and led 1 Supervisor and 6 shop floor employees;
• Consistently monitor Business KPI's (Conversion Rate, Average Ticket, KK Loyalty Program);
• Analysed sales figures and providing weekly results in Trade Report;
• Delivered business goals as defined with Area Manager;
• Maintaining store staff job results by coaching and disciplining employees; planning, monitoring and appraising job results;
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews;
• Prioritise actions for store that have most impact on above goals and have quarterly action plan for store;
• Managed stock levels and make various adjustments about stock control according to company policies (obsolete, stolen, testers etc);
• Organised special promotions and display layouts according to company strategy;
• Responding to customer complaints and comments;

• Managed and motivated more than 10 employees;
• Provided dynamic leadership to large teams, effectively enhancing overall company performance against KPI's;
• Provided several trainings for new starters regarding store policy, VM standards and products technology trainings;
• Created weekly and monthly reports;
• Answered incoming phone calls and sorted, distributed and sent emails;
• Communicated with various departments from Head Office;
• Drove client feedback to deliver information to management for corrective action;
• Organised, restocked and requested missing or new stock;
• Provided morning briefings;
• Screened resumes, qualified eligible applicants and coordinated phone or in-person interviews;

• Provided excellent customer service, using proper selling techniques and product knowledge;
• Achieving personal sales targets in line with KPI objectives;
• Ability to measure and identify customer's perfect fit;
• Keeping floor area neat and organized;
• Maintained VM standards on high level;
• Opening and closing tills, access of doing refunds and exchanges;
• Helping to train new staff members if required;
• Accepted and processed cash, cheque, card and mobile payments;