Yuliia Dutchak
London
Summary
Helpful Shop Assistant with commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Waitress- Administrator
Beauty Restart Cafe
07.2023 - Current
- Optimized team training and staff development
- Served food and drinks, made coffee, assisted guests with any questions
- Met and greeted visitors and customers for consultation/treatments and took payments from customers
- Ensured company policies
- Answered all incoming calls to the reception desk
- Inspected products and services to comply with quality standards
- Produced content for websites and social media channels
- Guided teams in product merchandising and inventory management
- Promoted safe working environment
- Built and maintained courteous and effective working relationships
- Handled inbound calls per day
- Collaborated with staff to formulate budgets and improve department revenue
- Managed bookings to optimize team availability.
SEN Teaching Assistant
Axcis
01.2023 - 07.2023
- Helped teachers in escorting and supervising pupils on educational visits and out of school activities
- Looked after children's physical, social and emotional welfare
- Helped develop core subject curriculums
- Assisted in lunchtime and break time monitoring activities
- Helped struggling children on a one-to-one basis during class
- Assisted teachers in preparing creative, innovative and educational lessons
- Quickly built strong, long-lasting relationships with students
- Worked with teaching assistants to provide best possible care and educational support for students
- Skilfully planned innovative and creative lessons
- Teacher Assistant at Little Big Learners Ltd - Badsey, England
- Organized and ran after school programs
- Provided after school child care
- Provided safe, happy and stimulating environment
- Treated all children equally
- Engaged children in educational and extra-curricular activities
- Eased the demands of educational support placed on parents/caregivers.
Shop Assistant
Spar
- Processed customer cash or contactless payments using Point of Sale (POS) system
- Addressed customer requests and complaints professionally
- Built relationships with current and potential customers
- Provided fast, friendly and accurate service at tills
- Leveraged customer service, mediation and active listening skills
- Helped customers in packing and carrying merchandise
- Informed customers of shop promotions
- Worked quickly to handle high flow of customers needing assistance
- Bagged, wrapped and packaged sold items for customers.
German Tutor
Freelane
- Developed learning plans and lesson schedules
- Planned, prepared and delivered study programs, lessons and workshops for individual students and groups
- Assessed students' abilities to determine individual learning needs
- Marked and provided feedback on student papers, assignments and exams
- Monitored student learning and progress
- Created and matched exercises to students' abilities, interests and aptitude
- Created displays, presentations and learning materials
- Encouraged slow learners and special needs students to overcome personal challenges impacting learning.
Online English Teacher
Freelane
- Developed learning plans and lesson schedules
- Planned, prepared and delivered study programs, lessons and workshops for individual students and groups
- Assessed students' abilities to determine individual learning needs
- Marked and provided feedback on student papers, assignments and exams
- Monitored student learning and progress
- Created and matched exercises to students' abilities, interests and aptitude
- Created displays, presentations and learning materials
- Encouraged slow learners and special needs students to overcome personal challenges impacting learning.
Kindergarten Teacher/ Kindergarten English Teacher
Private kinderharten "Kovcheh" (Ark)
- Helped children develop curiosity and knowledge by providing a stimulating learning environment
- Developed and produced visual aids and teaching resources
- Shared knowledge and observations with other practitioners and maintained effective relationships with parents
- Assisted with development of children's language, social and physical coordination abilities
- Encouraged literacy and numeracy development
- Maintained classroom environment to a high standard of cleanliness and aesthetics
- Organized class trips and excursions
- Worked with teaching assistants and nursery nurses
- Contributed to curriculum planning and delivered material at a pace suitable for children with differing abilities.
Customer Support Agent
DMP Developer
02.2023 - 07.2023
- Identified customer needs and solved problems
- Delivered exceptional customer excellence in omni-channel contact center
- Developed and maintained knowledge of company products and operations
- Managed contacts in CRM software
- Assisted customer service manager in reviewing procedures and policies
- Worked with multiple order management systems
- Scheduled appointments with staff on client request
- Analyzed customer behavior
- Explored possible solutions and worked with guests to find best fit for needs.
Education
Master of Arts - Pre-school education
Vasyl Stefanyk Precarpathian University
Ivano-Frankivsk, Ukraine12.2022
Master of Science - German Languages, Translator
Vasyl Stefanyk Precarpathian University
Ivano-Frankivsk, Ukraine02.2019
Bachelor of Science - German Languages
Vasyl Stefanyk Precarpathian University
Ivano-Frankivsk, Ukraine09.2018
Skills
- TEACHING SOFTWARE
- CLASS MANAGEMENT
- COMMUNICATION
- EXAM PREPARATION
- TERM AND LESSON PLANNING
- COMMUNICATION SKILLS
- TIME MANAGEMENT
- PROBLEM SOLVING
- MULTILINGUAL
- Management
- Knowledge of CRM System
- Google Workspace
- Communication Skills
Languages
Ukrainian
English
German
Polish
Russian
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team in the development .
Additional Information
Native Language -Ukrainian
English -C1 level
German -C1 level
Polnish -A2-B1 level
Timeline
Waitress- Administrator
Beauty Restart Cafe
07.2023 - Current
Customer Support Agent
DMP Developer
02.2023 - 07.2023
SEN Teaching Assistant
Axcis
01.2023 - 07.2023
Shop Assistant
Spar
German Tutor
Freelane
Online English Teacher
Freelane
Kindergarten Teacher/ Kindergarten English Teacher
Private kinderharten "Kovcheh" (Ark)
Master of Arts - Pre-school education
Vasyl Stefanyk Precarpathian University
Master of Science - German Languages, Translator
Vasyl Stefanyk Precarpathian University
Bachelor of Science - German Languages
Vasyl Stefanyk Precarpathian University
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