Summary
Overview
Work history
Education
Skills
Awards
Affiliations
Timeline
Generic

Yulia Zadarko

Derby,Derbyshire

Summary

As a disciplined and passionate individual with a meticulous eye for detail, I am committed to providing exceptional customer service and strive to consistently deliver results that exceed expectations. My approach to every task is grounded in a strong work ethic and a genuine desire to help others. I thrive in environments where I can leverage my organisational skills and take pride in knowing that my efforts can make a difference in the lives of customers. I prioritise clear communication, attentiveness, and professionalism, which I believe are key components of excellent service. I am also quick to adapt and continuously seek ways to improve both my individual performance and the overall customer experience.

I am confident that my dedication, passion, and detail-oriented mindset will allow me to be an asset to your team.

Overview

32
32
years of professional experience

Work history

Part Owner

Holden House Bed & Breakfast
Shardlow, Derbyshire
02.2018 - Current
  • Manage guest bookings in an efficient, accurate and professional manner, ensuring seamless reservation procedures, via website, telephone, and online reservation software and promptly responding to any queries.
  • Maintain cleanliness off all guest suites and communal areas to the highest standard, replenishing room amenities as and when required, ensuring the finest guest experience.
  • Prepare and serve breakfast to our guests maintaining food hygiene standards at all times.
  • Monitoring and ordering of all supplies in a timely manner to ensure the smooth running of day-to-day operations.


Stay at home Mum

London
06.2006 - 01.2018
  • I believe that the life skills I have gained whilst bringing up three children can easily be transferred into a work context and that these skills will be assets that showcase my abilities to manage complex tasks, communicate effectively, staying calm in pressurised situations, multi tasking, prioritising tasks effectively and leading with empathy and resilience.

Property Management Assistant

Farrar & Co Estate Agents
London
02.2001 - 05.2006
  • Worked alongside the property Surveyor in all aspects of the management and upkeep of residential buildings within our portfolio.
  • Carry out property inspections on a regular basis and oversee property maintenance, working with various tradesmen to complete repairs to the satisfaction of the residents.
  • Arranging insurance claims on behalf of residents and liaising with insurers and loss adjusters to expedite claims to completion, in a timely and efficient manner.
  • Communicating with residents. on a regular basis with information of building maintenance or repairs required, either by letter or arranging site meetings.


Receptionist

American Sports
Manchester
02.1995 - 12.2000
  • Facilitated the smooth operation of all front desk enquiries and handled all administrative tasks diligently.
  • Greeted guests warmly upon arrival, creating a positive first impression.
  • Managed a high volume of incoming calls from multi-line telephone system, resulting in effective communication flow within the company.
  • Coordinated travel flights, accommodation and itineraries for office staff.
  • Maintained an organised reception area for a professional business environment and replenished stock of office supplies for staff use.

Care Assistant

Eversleigh Care Home
Wolverhampton, West Midlands
11.1992 - 11.1994


  • Delivered all aspects of personal care, focused on each patient's individual needs, preserving patient dignity and self esteem at all times.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Followed strict dietary plans tailored for each patient's health condition.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Kept patient environments clean and neat following optimum hygiene standards.

Education

GCSEs -

St Edmunds RC School
Wolverhampton
09/1987 - 06/1992

Skills

    Compassionate

    Excellent communication

    Super organised

    Meticulous eye for detail

    Customer service focused

    Food handling

    Creative

Awards

Level 2 Food Hygiene Certificate

Affiliations

  • Very keen baker and crafter

Timeline

Part Owner

Holden House Bed & Breakfast
02.2018 - Current

Stay at home Mum

London
06.2006 - 01.2018

Property Management Assistant

Farrar & Co Estate Agents
02.2001 - 05.2006

Receptionist

American Sports
02.1995 - 12.2000

Care Assistant

Eversleigh Care Home
11.1992 - 11.1994

GCSEs -

St Edmunds RC School
09/1987 - 06/1992

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Yulia Zadarko