Yulia Ruseva
Barista
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Coffee Barista
PRET
London, ENG
2021.11 - Current
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Performed QA assessment of final product prior to delivery.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cheese Manager
Bouter Group
Culemborg, Netherlands
2020.11 - 2021.09
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Responsible for cutting the cheese, packing, supervising, and putting the price tag and other product details.
- Supervised factory production disciplines for efficient output.
- Improved operations through consistent hard work and dedication.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
Coffee Maker
Cafe Eight
Biggleswade, ENG
2019.11 - 2020.10
- Prioritized drink requests while managing interruptions.
- Maintained regular and consistent attendance and punctuality.
- Worked as a assistant grill chef and helping main chef with product delivery.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
Chemistry Lab Assistant
Barış Ticaret
Tekirdağ, Turkey
2008.05 - 2019.11
- Worked on designing the formula to formulate new colors and hand it over to the production team for mass production.
- Working as an assistant chief I was responsible for preparing the paints and organizing the detailed procedures to formulate the new colors.
- Responsible for training the newly recruited staff and making them production ready.
- Organized instructional materials, facilities, and solutions for experiments.
- Created and updated records of all supplies and equipment to monitor inventory.
Education
High School Diploma - Chemistry
prof. dr. Asen Zlatarov
Shumen 1995.09 - 1999.05
Skills
Testing samples
Preparing solutions
Data Entry
Training and Development
Teamwork and Collaboration
Customer experience management
Beverage preparation
Quality assurance
Ordering procedures
Menu memorization
Sandwich preparation
Food preparation and safety
Coffee machinery
Sales expertise
Professional demeanor
Timeline
Coffee Barista
PRET
2021.11 - Current
Cheese Manager
Bouter Group
2020.11 - 2021.09
Coffee Maker
Cafe Eight
2019.11 - 2020.10
Chemistry Lab Assistant
Barış Ticaret
2008.05 - 2019.11
High School Diploma - Chemistry
prof. dr. Asen Zlatarov
1995.09 - 1999.05