Yuk Yee LO
Summary
Passionate Library assistant eager to contribute to team success through hard work, attention to detail and a user-oriented mindset. Clear understanding of quality counter services and training in demonstrating user-oriented mindset and displaying consistently courtesy, approachability, friendliness, flexibility and patience
for effective communication with users. Motivated to learn and grow. Skilled in working under pressure and adapting to new situations and challenges to best enhance the service.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Assistant Officer (Commons & Media Resources)
The Hong Kong University of Science and Technology
Hong Kong , China
02.2015 - 12.2021
- Provide accurate information and timely help to users at front desk. Actively promote library collections, teaching and studying space, and services to library users.
- Process Reserve requests timely and correctly on content updates and communication with instructors. Constantly maintain physical collection in good condition
- Lead one team of student helpers and effectively monitor the
duty roster and service of student helpers. - Took major roles in responding the reservation requests of teaching venues and Interview Room. Managed to provide advice, clarify queries and maintain the policies.
- Maintain HKUST Institutional Repository timely and correctly (on tracking new submission, keeping metadata in good standard, uploading full-text files in the appropriate format). Provide quality support (closely & timely) in maintaining Scholarly Communications web pages and organizing activities.
- Perform floor duty effectively, check and report defects timely to maintain facilities, teaching venue tools and audio-visual equipment in good condition and conduct patrols to ensure an inspiring and quiet place for study and research.
Library Service Officer
Cathay Pacific Airways Limited
Hong Kong, China
12.2012 - 01.2015
- Responsible for the subscription and renewal of the Aeronautical Information Publication, Government / Aviation Publication and magazines.
- Acquired and catalogued new items, conducting stock-checks, provide accurate information and timely help to users.
- Preparing various reports and maintaining the library system (Data entry)
- Process requests timely and correctly on Aviation training content updates and communication with instructors.
Library Assistant
Yan Fook Bible Institute
Hong Kong, China
12.2010 - 11.2012
- Took major roles in acquiring and subscribing resources of the Library, closely communicated with vendors.
- Cataloguing new items and constantly maintain physical collection in
good condition. - Provide accurate information and timely help to users.
Education
Bachelor of Information Studies -
Charles Sturt University
Australia 09.2013 - 09.2016
Higher Diploma in Library and Information Mgt -
HKU SPACE Community College
Hong Kong 09.2007 - 06.2010
Hong Kong Advanced Level Examination -
Confucius Hall Middle School
Hong Kong 09.2005 - 08.2007
Hong Kong Certificate Education of Examination -
Confucius Hall Middle School
Hong Kong 09.2000 - 08.2005
Skills
Attention to Detail
Positive and cooperative working relationship with team members
Accuracy, productivity, efficiency and flexibility in counter services
Quickly and efficiently adapt new skills and knowledge
Timeline
Assistant Officer (Commons & Media Resources)
The Hong Kong University of Science and Technology
02.2015 - 12.2021
Bachelor of Information Studies -
Charles Sturt University
09.2013 - 09.2016
Library Service Officer
Cathay Pacific Airways Limited
12.2012 - 01.2015
Library Assistant
Yan Fook Bible Institute
12.2010 - 11.2012
Higher Diploma in Library and Information Mgt -
HKU SPACE Community College
09.2007 - 06.2010
Hong Kong Advanced Level Examination -
Confucius Hall Middle School
09.2005 - 08.2007
Hong Kong Certificate Education of Examination -
Confucius Hall Middle School
09.2000 - 08.2005