Yuk Ling Liu
London,Uxbridge
Summary
Detail-oriented professional with extensive experience in office administration, project management, and cross-functional collaboration. Demonstrates exceptional skills in GDPR compliance, account reconciliation, and task prioritisation. Proficient in Microsoft Office Suite and known for data entry accuracy and inventory management. Committed to leveraging expertise to enhance operational efficiency and support organisational goals.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work History
Client Services Administrator
Elovate
Slough
03.2023 - Current
- Provide administrative support for sales and operations, including processing legal documentation and handling confidential data.
- Coordinate and manage weekly and monthly reporting, financial transactions, and donor record-keeping.
- Communicate with internal teams, clients, and external partners via phone and email.
- Assist Account Managers with monthly and quarterly sales performance reports for key clients.
- Oversee stock management and merchandise tracking within the system and warehouse.
- Ensured timely responses with effective management of clients' emails and calls.
- Complied with GDPR regulations while maintaining clients' records.
- Managed appointment bookings, facilitating better workflow.
- Liaised effectively with other departments, ensuring seamless communication flow.
Clinical administrator
Medii Health
London
05.2022 - 01.2023
- Managed patient appointments, referrals, and prescription administration with attention to confidentiality.
- Maintained accurate patient records in compliance with GDPR and data protection policies.
- Assisted in the smooth operation of the clinic, including stock control and office administration.
- Provided a welcoming and professional front-desk service, handling patient inquiries via phone and email.
- Handled correspondence from patients; resolved queries swiftly.
- Prepared clinical reports, providing vital data for healthcare decisions.
- Coordinated procurement of clinical supplies, ensuring uninterrupted services.
Project Manager
Early Light (Hong Kong) Industrial Company Limited
Hong Kong (Overseas)
03.2003 - 08.2021
- Led product development projects from concept to production, ensuring seamless collaboration between design, engineering, marketing, and manufacturing teams.
- Managed the development of dolls and plush toys, overseeing aesthetic design, functionality, and product innovation.
- Worked closely with international clients, including leading toy brands such as Hasbro, Mattel, MGA, and Spin Master, to align product development with market demands.
- Supervised pricing strategies, promotional plans, and brand positioning, coordinating efforts with sales and marketing teams.
- Provided technical guidance to optimize production efficiency, ensuring high-quality standards and compliance with industry regulations.
- Monitored project milestones, maintaining strict adherence to timelines and budgets while mitigating risks.
- Researched emerging toy trends and industry advancements, integrating innovative materials and features into new product designs.
- Negotiated with suppliers and manufacturing partners, securing cost-effective sourcing solutions without compromising quality.
- Represented the company at international toy fairs, including the Hong Kong and Nuremberg Toy Fairs, to showcase products and strengthen industry partnerships.
Asst Merchandising Manager
Martally (Hong Kong) Toys
Hong Kong (Overseas)
11.1992 - 12.2002
- Partner with mainland China toys sewing factories to ensure souring supply and smooth production.
- Engage supplier evaluation on Chinese suppliers to maintain competitive pricing and quality
- Experienced Toys Show in Hong Kong and Nurembery Toy Fair every year
- Organize sales presentations/meetings and promotional activities
- Technical problem solved on QA issue in product sampling and manufacturing process
Education
Master of Business Administration - Business Administration
Uninversity of Surrey
United Kingdom 05.2001 - 06.2002
Bachelor of Arts - Business Studies
Polytechnic Hong Kong University
Hong Kong 09.1989 - 05.1992
Skills
- Knowledge of gdpr compliance
- Account reconciliation
- Task prioritisation
- Office administration
- Data entry accuracy
- Project Management
- Inventory management
- Microsoft Office Suite
- Cross functional collaboration
Languages
English
Fluent
Chinese (Mandarin)
Fluent
Chinese (Cantonese)
Native
Indonesian
Beginner
Timeline
Client Services Administrator
Elovate
03.2023 - Current
Clinical administrator
Medii Health
05.2022 - 01.2023
Project Manager
Early Light (Hong Kong) Industrial Company Limited
03.2003 - 08.2021
Master of Business Administration - Business Administration
Uninversity of Surrey
05.2001 - 06.2002
Asst Merchandising Manager
Martally (Hong Kong) Toys
11.1992 - 12.2002
Bachelor of Arts - Business Studies
Polytechnic Hong Kong University
09.1989 - 05.1992
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