Yukino Fukuyama
London
Summary
I have been constructing my talent of working with people and being a part of the team over my 8+ years of experience in customer service. I have refined my ability in handling high-stress working situations during my work in hostels and as seller. Organizing skills: I ordinarily look after reservations with the use of management systems.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
London's Best Hostels Ltd
08.2021 - Current
- Providing customer service and dealing with third part companies (like Booking)
- Managing the correspondence with guests, emails, phone calls and reviews
- Co-working in a team of 20 people, but mainly working independently
- Creating a welcoming atmosphere for guests and staffs
Costumer service officer and Shop assistant
Nitori Co., Ltd
08.2020 - 05.2021
- Dealing with customer inquiries and solving customer complaints
- Sorting paperwork (invoices, purchase orders), using Office Package software - Excel, Word
Volunteer
Prime Backpackers Angel
02.2020 - 07.2020
- Worked as volunteer in two hostels in Europe
Reception assistant
Heart of Gold Hostel
05.2019 - 02.2020
- Providing customer service and assisting fast-paced front-desk operations
Volunteer
Queen Hostel
11.2018 - 02.2019
- Worked as volunteer in two hostels in Europe
Bartender
British Pub HUB
04.2018 - 11.2018
- Working in an international and dynamic bar
- Engaging with people and smoothing customer's experience
- During my Education period
Seller in Sales Department
Startia Holdings, Inc.
04.2017 - 03.2018
- Selling marketing tools such as CMS or Google advertisement to targeted companies
- Expanding the service availability of the company by engaging new clients and agreements
Education
Kyoto Sangyo University - English
Kyoto Sangyo University
Kyoto03.2017
Skills
- Customer service
- Teamwork
- Handling high-stress situations
- Organizing skills
- Management systems
Languages
Japanese
English
Italian
Personal Information
Visa Status:Skilled Worker Visa, till 30/09/2025.
Timeline
Front Desk Receptionist
London's Best Hostels Ltd
08.2021 - Current
Costumer service officer and Shop assistant
Nitori Co., Ltd
08.2020 - 05.2021
Volunteer
Prime Backpackers Angel
02.2020 - 07.2020
Reception assistant
Heart of Gold Hostel
05.2019 - 02.2020
Volunteer
Queen Hostel
11.2018 - 02.2019
Bartender
British Pub HUB
04.2018 - 11.2018
Seller in Sales Department
Startia Holdings, Inc.
04.2017 - 03.2018
Kyoto Sangyo University - English
Kyoto Sangyo University
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