Yukesh V

Accomplished Senior Associate at Cognizant Technology Solutions with over a decade of experience in IT and project management. Demonstrates expertise in team management, multi-project coordination, and agile methodologies, utilizing tools such as Rally, JIRA, HP ALM and Confluence. Proven track record in quality assurance practices, test strategy development, and process optimization. Adept at stakeholder engagement and risk assessment, with a strong foundation in Pega BPM and data analysis. Committed to driving process improvement initiatives and delivering high-quality results.

• Achieved Lime Light Award in my current project for the excellent delivery
• Achieved blue award for handling complex E2E project
• Received Delivery Excellence award from VP
• SME in applications like iVu, Kofax, Xnet in disputes domain
• Pega SME for Smart Disputes and Customer service Frameworks
• Contributed for organization level activities like Corporate Team Building activities

• Pega Platform Expertise:
  Extensive experience across PEGA 6.x, 7.x, and 8.x (including 8.5 and 8.8).
  Proven track record in complex version upgrades: PEGA 6 to 7 migration and PEGA 7 to 8.3 migration. Currently working in Pega Infinity
• Specialized Pega Frameworks:
  Smart Dispute (SD): Deep domain knowledge in automating and managing dispute lifecycles.
  Customer Decision Hub (CDH): Implementing 1-to-1 customer engagement and real-time decisioning.
  Customer Service (CS) & Knowledge Management (KM): Optimizing service portals and intent-driven interactions.
  Sales Automation (SA): Streamlining lead-to-cash cycles and sales workflows.
• Debugging & Technical Tools:
  System Analysis: Proficient in using Tracer and Clipboard for rule execution analysis and data transform debugging.
  Integrations: Skilled in validating and testing Service REST for seamless data exchange between Pega and external systems.
  Proprietary Tools: Advanced usage of BST (Business Self Testing and Reporting Tool) for automated reporting and quality assurance.

Truist Disputes Processing (Truist Bank) | BFS Domain Jan 2025 – Present

• Role: Team Lead (Agile)
• Orchestrating the QA lifecycle for a high-stakes Disputes Handling program built on the Pega Smart Disputes application.
• Leading cross-functional Agile teams to ensure seamless integration and compliance within the BFS domain.

Remediation Assurance (American Express) | BFS Domain Jan 2024 – Jan 2025

• Role: Team Lead (UAT/Agile)
• Managed a specialized QA team focused on validating production fixes and ensuring accurate customer remediation.
• Directed User Acceptance Testing (UAT) to guarantee that impacted customers were correctly compensated and serviced post-system errors.

Smart Claims (Selective Insurance) | Insurance Domain Jan 2023 – Jan 2024

• Role: Team Lead (Agile)
• Oversaw the end-to-end testing of a Pega-based framework tailored for insurance claims processing.
• Optimized testing workflows to improve the speed and accuracy of claims handling.

Smart Disputes (Comerica Bank) | BFS Domain Jan 2022 – Jan 2023

• Role: Team Lead (Agile)
• Guided the QA strategy for the Pega Smart Disputes implementation, focusing on streamlining dispute resolution for the client.

Telenet | Telecom Domain Jan 2018 – Jan 2022

• Role: Team Lead (Hybrid)
• Spearheaded testing for a Pega BPM framework designed for the Customer Services department, enhancing customer service representative (CSR) efficiency.

LOS (DiTech) | Real Estate/Mortgage Jan 2017 – Jan 2018

• Role: Product Test Specialist (Agile)
• Executed comprehensive testing for a Loan Origination System (LOS) based on a Sales Automation framework, ensuring data integrity for mortgage processing.

CITI STaRS (Citi Bank) | BFS Domain Jan 2016 – Jan 2017

• Role: Product Test Specialist (Waterfall)
• Validated the Service Tracking and Reporting System developed using Pega BPM tools, ensuring robust reporting capabilities for bank operations.

ROADS and ODS (American Express) | Cards & Payments Jan 2015 – Jan 2016

• Role: Test Analyst (Agile/Waterfall)
• Performed deep-dive testing for the Rules Optimization and Dispute System (ROADS), focusing on complex payment dispute logic.

Imaging Applications (iVu, Kofax, Xnet) | Cards & Payments Jan 2014 – Dec 2014

• Role: Test Analyst (Agile)
• Tested document maintenance applications (iVu, Kofax) used by customer service teams to manage sensitive cardmember documentation.

BST & DSP (American Express) | Cards & Payments Jan 2012 – Jan 2014

• Role: Tester
• Business Self Testing (BST): Validated internal reporting systems.
• DSP Application: Tested the primary interface used by customer care professionals to initiate cardmember disputes.

• ISTQB Certified Tester