Hi, I’m
Yug Karad
London
You can get whatever you want in your life, it just takes a proper mindset and correct frequency matching to universe.
Yug
Summary
Dynamic and results-driven professional with a proven track record in customer sales and service, coupled with a passion for fostering positive customer experiences. Adept at adhering to safety protocols while delivering efficient and attentive service in fast-paced environments. Demonstrated ability to resolve customer inquiries and complaints promptly, resulting in a significant increase in customer satisfaction scores. Skilled in inventory management, order processing, and strategic business planning to drive revenue growth. Committed volunteer with a history of mobilizing teams and implementing effective strategies to achieve organizational goals. Excellent communicator and team player, ready to contribute to the success of a customer-focused organization.
Overview
5
years of professional experience
14
years of post-secondary education
Work history
Just EatLondon
Delivery courier
2022.12 - 2023.05 (5 education.months_Label)
Job overview
- Ensured safe transportation of packages with meticulous handling and secure storage methods.
- Cultivated strong relationships with customers through courteous service and proactive problem-solving, resulting in increased customer satisfaction scores by 15%.
- Collaborated with team members to coordinate large-scale deliveries, optimizing efficiency and reducing delivery time by 20%.
- Maintained clean driving record while navigating various traffic conditions, leading to 10% reduction in fuel consumption expenses.
- Managed competing priorities under high-pressure conditions, consistently meeting or exceeding delivery goals.
- Assisted with warehouse organization, effectively managing inventory to maintain optimal stock levels for streamlined operations.
Mahalaxmi Fast FoodSurat, India
Restaurant waiter
2022.02 - 2022.08 (6 education.months_Label)
Job overview
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Adhered to safety protocols and guidelines for serving, ensuring food maintained at appropriate temperatures and presented properly.
- Efficiently delivered orders to customer tables and processed food payments, resulting in streamlined service and enhanced customer satisfaction.
- Resolved customer complaints and addressed issues promptly, contributing to a 15% increase in customer satisfaction scores.
- Additionally, conducted daily inventory audits and managed supply orders to optimize restaurant operations.
- Supported food preparation efforts by following recipe instructions as needed, contributing to a 10% improvement in kitchen efficiency.
- Maintained cleanliness and organization in dining areas through regular cleaning and sanitization efforts, fostering a comfortable and hygienic environment for guests.
MyMobilePhone ShopSurat, India
Customer sales and service agent
2021.06 - 2021.12 (6 education.months_Label)
Job overview
- Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
- Successfully showcased newly released mobile phones to an average of 50 customers per day, resulting in a 20% increase in sales.
- Provided accurate and timely assistance to customers, resulting in a 95% satisfaction rate based on customer feedback surveys.
- Managed an average of 30 electronic device orders per week, ensuring timely processing and delivery.
- Resolved customer inquiries and issues with a 90% first-contact resolution rate, enhancing overall client satisfaction and loyalty.
Nature Club Surat Bird Rescue Centre Surat, India
Volunteer youth worker
2018.01 - 2019.01 (1 education.year_Label)
Job overview
- Evaluated program effectiveness by gathering regular feedback from volunteers and adjusting as needed.
- Mobilized and coordinated a team of 20 volunteers for the rescue of injured pigeons during the Indian kite flying festival, Uttarayan, resulting in the successful retrieval of over 100 wounded birds.
- Trained 15 volunteers in proper handling and transportation techniques, ensuring the safe transfer of injured pigeons to veterinary hospitals for treatment.
- Established partnerships with 3 veterinary hospitals and 2 wildlife rehabilitation organizations, facilitating prompt care and treatment of rescued birds.
- Implemented safety protocols and provided protective gear to all volunteers, resulting in zero incidents or injuries during rescue operations.
- Documented and reported on the condition of 150 rescued birds, enabling assessment of the effectiveness of rescue efforts and tracking of bird recovery rates.
- Conducted awareness campaigns reaching 500 individuals to educate the public on the impact of kite flying on bird populations and to promote responsible festival practices.
Dumas – 3 Surat Municipal Corporation Gov. SchoolSurat, India
Volunteer teaching assistant
2017.11 - 2018.01 (2 education.months_Label)
Job overview
- Taught Mathematics, Vedic Mathematics, English, and Science to over 50 Grade 3-8 students from low-income backgrounds, fostering their academic growth and success.
- Actively participated in professional development opportunities to stay current on educational trends and best practices for engagement strategies in tutoring sessions.
- Delivered basic instruction in Python programming, Microsoft Word, Excel, and PowerPoint to 30 students, resulting in a 25% increase in their proficiency in digital tools.
- Managed scheduling effectively to ensure timely completion of tutoring sessions and maintain consistency in curriculum coverage.
- Collaborated with teachers to schedule and organize 10 educational events, ensuring smooth execution and participation of students and staff.
Education
Aston UniversityBirmingham, United Kingdom
Bachelor of Science from BSc Computer Science
2022.09
University overview
- Earned Student Of The Year IY1 -BSc Computer Science - 2022/23 Award.
- 3.98 GPA overall
Shree Swaminarayan Academy Surat, Gujarat, India
Certificate of Higher Education from High School
2006.05 - 2020.05 (14 education.years_Label)
Skills
- Communication Skills
- Customer Focus
- Public Relations
- Problem Solving
- Energy Conservation
- Punctuality
- Deadline Adherence
- Service Quality
- Payment Handling
- Sales Management
- Teamwork
- Situational Awareness
- Computer Operation
- Guest Relations
- Front of House
Affiliations
- Book Reading
- Painting
- Poetry Writting
- Movies
Languages
English
Fluent
Hindi
Native
Gujarati
Native
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Delivery courier
Just Eat
2022.12 - 2023.05 (5 education.months_Label)
Aston University
Bachelor of Science from BSc Computer Science
2022.09
Restaurant waiter
Mahalaxmi Fast Food
2022.02 - 2022.08 (6 education.months_Label)
Customer sales and service agent
MyMobilePhone Shop
2021.06 - 2021.12 (6 education.months_Label)
Volunteer youth worker
Nature Club Surat Bird Rescue Centre
2018.01 - 2019.01 (1 education.year_Label)
Volunteer teaching assistant
Dumas – 3 Surat Municipal Corporation Gov. School
2017.11 - 2018.01 (2 education.months_Label)
Shree Swaminarayan Academy
Certificate of Higher Education from High School
2006.05 - 2020.05 (14 education.years_Label)