Yuen Ngai Lau
Worksop
Summary
Adept Sales Executive with over a decade of proven success at Fullswing Industrial Ltd, excelling in business networking and sales funnel management. Spearheaded product promotions and vendor relations, boosting lead generation. Skilfully negotiated deals, enhancing customer satisfaction and stakeholder relations.
Overview
17
17
years of professional experience
1991
1991
years of post-secondary education
Work history
Warehouse operator
GXO
Ollerton, Nottinghamshire
2025.02 - 2025.05
- Sorting goods
- Repacking goods
- Picked orders accurately, reducing instances of return or exchange.
- Kept clean work areas, promoting better productivity and safety standards.
- Collaborated with team members for smooth warehouse operations.
- Packaged products securely for prevention of damage during transportation process.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Sales Executive
Silver Aim Ltd
Hong Kong
2021.01 - 2025.03
- Maintained strong relationships with key customers and stakeholders.
- Generated leads and followed up on customer inquiries.
- Leveraged sales forecasting models to anticipate demand.
- Attended industry events and conferences to promote company products and interact with potential customers.
- Gathered ideas for new products and existing product innovations.
- Resolved customer disputes and accounts receivable discrepancies.
- Negotiated and closed deals with vendors and company partners.
- Bagged and packaged purchases and wrapped gifts.
- Estimated quantity and cost of merchandise required to complete customers' projects.
- Inventoried stock and requisitioned new inventory.
Mail sortor
Royal Mail Group
Worksop, Nottinghamshire
2024.11 - 2024.12
- Sorted mails accurately for swift retrieval and delivery, improving productivity.
- Kept work area clean and tidy, promoting a safe working environment.
- Sorting mails and parcels
Mail sorter
Royal Mail Group
Worksop, Nottinghamshire
2023.11 - 2023.12
- Streamlined daily operations with a correct bundling and packaging of parcels.
- Sorting mails and parcels
- Implemented thorough checks for misdirected or lost post, aiding in customer satisfaction.
Sales Executive
Fullswing Industrial Ltd
Hong Kong
2008.03 - 2021.05
- Generated leads and followed up on customer inquiries.
- Maintained strong relationships with key customers and stakeholders.
- Leveraged sales forecasting models to anticipate demand.
- Negotiated and closed deals with vendors and company partners.
- Resolved customer disputes and accounts receivable discrepancies.
- Prepared quotes and proposals for new and existing products.
- Updated information in customer accounts and maintained CRM databases.
- Estimated quantity and cost of merchandise required to complete customers' projects.
- Prepared merchandise for purchase and rental.
Education
Secondary school -
Lui Ming Choi Secondary School
Hong KongSkills
- Business Networking
- Lead prospecting
- Operations
- Sales funnel management
- Vendor Management
- Product Promotions
LANGUAGES
Chinese (Cantonese) Native
Chinese (Mandarin) Advanced (C1)
English Intermediate (B1)
REFERENCES
References available upon request
Timeline
Warehouse operator
GXO
2025.02 - 2025.05
Mail sortor
Royal Mail Group
2024.11 - 2024.12
Mail sorter
Royal Mail Group
2023.11 - 2023.12
Sales Executive
Silver Aim Ltd
2021.01 - 2025.03
Sales Executive
Fullswing Industrial Ltd
2008.03 - 2021.05
Secondary school -
Lui Ming Choi Secondary School