Yubi Yesodharan
Manchester
Summary
Compassionate individual with strong communication skills and ability to remain calm under pressure, coupled with proficiency in handling sensitive information. Demonstrates excellent problem-solving abilities and quick thinking in fast-paced environments. Committed to providing exceptional support and care role.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Contact Centre Administrator
Stockport NHS Foundation Trust
01.2025 - 01.2026
- Being first point of contact for all telephone calls for Adult Community Services.
- Support Adult Community Services following referral process.
- Booking appointments for patients accessing Community Adult Services.
FC Associate
Amazon
Bolton, Manchester
10.2022 - 01.2025
- Support smooth warehouse operations including receiving, stowing, and order picking.
- Responsible for receiving and stowing items to bins and order picking based on customer orders.
- Pick, pack, and ship customer orders in a warehouse environment.
Technical Support Engineer
Lotus Interworks Pvt Ltd.
01.2020 - 07.2022
- Delivered end-user technical support and troubleshooting for desktops, VOIP, and software.
- Managed hardware/software setup, installation, and maintenance.
- Conducted testing of client websites, identified bugs, and documented fixes.
Remote Technical Support Engineer
Logics Technologies
02.2016 - 11.2019
- Provided remote IT support for client computers and servers.
- Built and configured workstations, laptops, and mobile devices.
- Automated recurring system administration tasks to improve efficiency.
Windows Administrator
Spectrum Softtech Solutions
10.2014 - 01.2016
- Managed and maintained Windows systems, network connectivity, and user accounts.
- Performed routine system updates and backups ensuring data integrity.
- Built and configured workstations, laptops, and mobile devices.
Education
Bachelor of Technology - Information Technology
Indian Engineering College
India 01.2006 - 01.2010
Skills
- Data input proficiency
- Timely decision-making
- Basic clinical knowledge
- Triage procedures understanding
- Patient confidentiality respect
- Flexibility in shift work
- Health information systems knowledge
- IT Helpdesk & Technical Support
- Windows & Office 365 Administration
- Network Configuration (TCP/IP)
- VOIP, Printers, Smartphones & Tablets Support
- Active Directory & User Management
- Customer Service & Communication
- Workflow Prioritization & Time Management
- Troubleshooting & Root Cause Analysis
Reference
Available upon request.
Timeline
Contact Centre Administrator
Stockport NHS Foundation Trust
01.2025 - 01.2026
FC Associate
Amazon
10.2022 - 01.2025
Technical Support Engineer
Lotus Interworks Pvt Ltd.
01.2020 - 07.2022
Remote Technical Support Engineer
Logics Technologies
02.2016 - 11.2019
Windows Administrator
Spectrum Softtech Solutions
10.2014 - 01.2016
Bachelor of Technology - Information Technology
Indian Engineering College
01.2006 - 01.2010