Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

YUAN YAO

Glasgow,GLC

Summary

Energetic and customer-oriented individual with hands-on experience in marketing and retail sales. Previously worked as a marketing intern at a top 500 FMCG company in China, where I supported in-store product promotions and live-stream sales campaigns. Passionate about beauty and fashion, with strong communication skills and a good sense of trends. Seeking a part-time role in hospitality or retail where I can leverage my sales experience and enthusiasm for customer service.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Retail assistant

Ink&Paper Cultural Shop
Shanghai, China
10.2023 - 02.2024
  • Maintained clean shop floor, promoting a welcoming environment.
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
  • Supported gift-wrapping services during peak hours.
  • Resolved customer complaints, ensuring satisfaction and repeat business.

Marketing intern

Top 500 FMCG Company
Shanghai, China
10.2022 - 08.2023
  • Assisted in organizing in-store promotions and sampling events in supermarkets.
  • Participated in product development discussions, contributing fresh and innovative ideas.
  • Engaged with customers directly to introduce and sell household products.
  • Participated in planning and executing live-stream sales sessions on e-commerce platforms.
  • Collected customer feedback to support market analysis.
  • Monitored social media trends and suggested ways to capitalise on them.

Education

BA International Trade -

University of Shanghai for Science and Technology
China
09.2019 - 06.2023

MA Investment Banking and Finance -

University of Glasgow
Glasgow
09.2024 - 09.2025

Skills

  • Customer service & interpersonal communication
  • Sales and product promotion
  • Social media and live-stream selling
  • Fashion & beauty product knowledge
  • Teamwork and multitasking
  • Native level specialising in Mandarin and fluent in English

Affiliations

  • makeup
  • fashion
  • hiphop music
  • cooking

Languages

Chinese (Mandarin)
Native
English
Advanced

Timeline

MA Investment Banking and Finance -

University of Glasgow
09.2024 - 09.2025

Retail assistant

Ink&Paper Cultural Shop
10.2023 - 02.2024

Marketing intern

Top 500 FMCG Company
10.2022 - 08.2023

BA International Trade -

University of Shanghai for Science and Technology
09.2019 - 06.2023

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YUAN YAO