Yu Zhao

• Handled various credit card inquiries, including applications, credit limit adjustments, billing inquiries, and payment issues.
• Resolved customer complaints and concerns related to credit card services with professionalism and empathy.
• Collaborated with cross-functional teams to investigate and address escalated complaints, ensuring timely resolutions.
• Received a perfect score in the new employee training program, demonstrating exceptional aptitude and dedication.

• Recognized as the Most Friendly Employee in December for consistently providing excellent customer service.
• Achieved first place in the internal table tennis tournament held in Sheffield in July 2023.

• Consistently applied effective, innovative coaching methods to meet and exceed team needs.
• Set up facilities and equipment for all sessions.
• Adapted coaching style depending on needs and abilities of different staff and individuals.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.