Yu-Ting Hung
London,United Kingdom
Summary
Dynamic and bilingual professional with extensive customer service, upselling, and team collaboration expertise. Proficient in Microsoft Office and stage management, with a strong background in translation. Adept at fostering positive client relationships, driving sales growth, and seeking to leverage skills in a challenging role that offers opportunities for career advancement.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Sales assistant
Mariage Freres
London
06.2024 - Current
- Promoted customer loyalty scheme at checkout.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Demonstrated product usage and features to customers.
FOH
Bao
London
04.2023 - 06.2024
- Taking orders accurately and efficiently
- Managing reservations or seating arrangements
- Handling customer inquiries or complaints in a professional manner
Cinema Attendant
Viewshow Cinemas
Taipei
07.2022 - 08.2022
- Greeting and assisting customers with ticket purchases, concessions, and seating arrangements
- Ensuring cleanliness and organization in the lobby, concession area, and auditoriums
- Managing crowd control and assisting with crowd flow during busy periods
- Addressing customer inquiries, complaints, and issues in a professional and timely manner
Broadcasting Assistant
Ming Pen Broadcasting
Taipei
06.2020 - 08.2022
- Researching and gathering information for program content, including topics, interviews, and music playlists
- Scheduling guests, interviews, and recordings, and coordinating with hosts, producers, and other team members
- Operating studio equipment, including soundboards, microphones, and recording devices, during live broadcasts or recordings
- Providing administrative support, such as answering phones, responding to listener inquiries, and maintaining program archives or databases
Puppeteer
See-Join Taiwanese Puppet Troupe
Taipei
03.2020 - 08.2022
- Rehearsing puppetry sequences to ensure smooth and engaging performances
- Contributing creative ideas to enhance puppet performances and storytelling
- Maintaining and repairing puppets and puppetry equipment as needed to ensure they are in good working condition
Theatre Customer Service
Tai-He Arts Productions
New Taipei City
05.2019 - 10.2019
- Greeting and assisting customers as they enter the establishment, providing directions, answering questions, and ensuring a positive experience
- Monitoring and maintaining cleanliness and organization in the lobby area, including cleaning spills, emptying trash bins, and restocking supplies as needed
- Assisting with crowd control during busy periods, directing customers to appropriate lines or waiting areas, and managing queues to ensure efficient flow
- Collaborating with other staff members, such as ticket sellers, ushers, and concession workers, to coordinate operations and address any issues that arise
- Ensuring compliance with safety and security protocols, such as enforcing capacity limits and monitoring for any suspicious or disruptive behaviour
House Crew Member
National Taiwan University of Arts Performance Hall
New Taipei City
12.2016 - 04.2019
- Providing technical support for sound, lighting, and audiovisual equipment during events or performances
- Collaborating with other staff members, such as stage managers, technicians, and performers, to coordinate event logistics and ensure smooth operations
- Managing the rental usage of equipment and making sure equipment is in good condition before and after the rental usage
Education
Master of Arts (M.A.) - Acting for stage& screen
University of East London
09.2022 - 08.2023
Bachelor of Arts (B.A.) - Drama
National Taiwan University of Arts
09.2016 - 06.2020
Skills
- Customer service
- Upselling expertise
- Teamwork and collaboration
- Bilingual
- Microsoft Office
- Stage management
- Translation
Languages
English
Fluent
Chinese (Cantonese)
Proficient (C2)
Timeline
Sales assistant
Mariage Freres
06.2024 - Current
FOH
Bao
04.2023 - 06.2024
Master of Arts (M.A.) - Acting for stage& screen
University of East London
09.2022 - 08.2023
Cinema Attendant
Viewshow Cinemas
07.2022 - 08.2022
Broadcasting Assistant
Ming Pen Broadcasting
06.2020 - 08.2022
Puppeteer
See-Join Taiwanese Puppet Troupe
03.2020 - 08.2022
Theatre Customer Service
Tai-He Arts Productions
05.2019 - 10.2019
House Crew Member
National Taiwan University of Arts Performance Hall
12.2016 - 04.2019
Bachelor of Arts (B.A.) - Drama
National Taiwan University of Arts
09.2016 - 06.2020
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