Yovana Mitrova
Bedford,Herefordshire
Summary
A dedicated professional with a strong foundation in leadership excellence and active listening capability, complemented by exceptional problem-solving and communication skills. Demonstrates expertise in quality assurance and a deep understanding of mental health issues, ensuring professional composure in all situations. Proficient in the use of police software, aiming to leverage these skills towards enhancing operational efficiency and supporting community safety initiatives.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Police Custody Officer
Thames Valley Police
Banbury, Oxfordshire
04.2024 - Current
- Worked flexible hours, covering nights, weekends and bank holidays.
- Utilised negotiation skills to defuse volatile situations peacefully.
- Upheld high ethical standards when dealing with sensitive information.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Performed regular cell checks to maintain hygiene standards and safety protocols.
- Conducted risk assessments for potential security breaches, enhancing overall safety measures.
- Monitored inmate behaviour, promptly addressing any signs of aggression or distress.
Coffee barista
Starbucks
Bedford, Bedford
02.2024 - 04.2024
- Built strong rapport with regular customers to foster loyalty.
- Respected punctuality and reliability thereby enhancing team morale.
- Maintained clean, hygienic workstation for enhanced café environment.
- Enhanced customer satisfaction by providing efficient, friendly service.
- Managed cash transactions accurately to ensure financial integrity.
- Utilised state-of-the-art espresso machines expertly to deliver superior beverages.
- Demonstrated in-depth knowledge of coffee blends, resulting in personalised recommendations.
Immigration officer
Serco
Milton Ernest, Bedford
01.2023 - 12.2023
- Performed background checks on applicants; ensured safety and security measures were upheld.
- Handled escalated customer complaints effectively, improving public relations.
- Prepared detailed reports on immigration trends, influencing policy development efforts.
- Managed conflict situations between inmates, maintaining a harmonious environment.
- Supported inmates with personal issues, assisting their emotional well-being.
- Conducted security checks, enhancing overall prison security.
- Ensured prisoner safety with regular cell checks.
Care assistant
Bushmead Court
Bedford, Bedford
01.2022 - 12.2022
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Organised recreational activities for improved social interaction amongst residents.
- Collaborated with healthcare team for effective patient care delivery.
- Encouraged independence among patients whilst assisting them with tasks.
- Assisted in daily living activities for enhanced patient comfort.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
Care assistant
St Laura's Residential Home
Kings Langley, Hertfordshire
07.2020 - 12.2021
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Respected privacy and dignity of each resident during provision of care services.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Assisted in daily living activities for enhanced patient comfort.
- Organised recreational activities for improved social interaction amongst residents.
Care assistant
QueensWay House
Hemel Hempstead, Hertfordshire
05.2019 - 07.2020
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Assisted in daily living activities for enhanced patient comfort.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Organised recreational activities for improved social interaction amongst residents.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Delivered excellent customer service by addressing concerns of patients' families.
Education
NVQ Level 2 - Travel and Tourism
West Herts College
Watford 09.2019 - 06.2020
GCSEs - English
John F Kennedy
Hemel Hempstead, Hertfordshire 09.2014 - 06.2019
GCSEs - Photography
John F Kennedy
Hemel Hempstead, Hertfordshire 09.2014 - 06.2019
GCSEs - Spanish
John F Kennedy
Hemel Hempstead, Hertfordshire 09.2014 - 06.2019
Skills
- Leadership excellence
- Active listening capability
- Problem-solving
- Communication skills
- Quality Assurance
- Understanding mental health issues
- Use of police software
- Professional composure
Languages
English
Native
Macedonian
Fluent
Serbian
Fluent
Bulgarian
Fluent
Spanish
Intermediate
Certification
Equality and diversity, Fire safety, first aid, food hygiene, health and safety, use of force trained.
Timeline
Police Custody Officer
Thames Valley Police
04.2024 - Current
Coffee barista
Starbucks
02.2024 - 04.2024
Immigration officer
Serco
01.2023 - 12.2023
Care assistant
Bushmead Court
01.2022 - 12.2022
Care assistant
St Laura's Residential Home
07.2020 - 12.2021
NVQ Level 2 - Travel and Tourism
West Herts College
09.2019 - 06.2020
Care assistant
QueensWay House
05.2019 - 07.2020
GCSEs - English
John F Kennedy
09.2014 - 06.2019
GCSEs - Photography
John F Kennedy
09.2014 - 06.2019
GCSEs - Spanish
John F Kennedy
09.2014 - 06.2019