Yovana Hurry
Long Mountain
Summary
Driven Quality Assurance Officer with a proven track record at Ebenegate, enhancing QA processes for optimal efficiency and ensuring regulatory compliance. Proficient in process implementation and critical thinking, I excel in fostering teamwork while significantly improving workflows. Skilled in call monitoring and customer service, I adeptly meet client requirements with a positive attitude.
Overview
5
5
years of professional experience
Work History
Quality Assurance Officer
Ebenegate
07.2024 - Current
- Participating in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project
- Maintain comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks
- Fixed identified issues to improve workflows
- Provided training to newcomers
- Resolved complex cases
- Attended EOD calls
- Helped the manager for reporting
Senior Insolvency Advisor
Ebenegate
06.2024 - 07.2024
Insolvency Advisor Level 4
Ebenegate
04.2020 - 05.2024
- Company Overview: Driven Quality Assurance Officer with a proven track record at Ebenegate, enhancing QA processes for optimal efficiency and ensuring regulatory compliance
- Proficient in process implementation and critical thinking, I excel in fostering teamwork while significantly improving workflows
- Skilled in call monitoring and customer service, I adeptly meet client requirements with a positive attitude
- Dealt with IVA/TD/DAS arrangements
- Prepared closures and annual report
- Dealt with credited hassle
- Teamwork
- Client Requirements
- Driven Quality Assurance Officer with a proven track record at Ebenegate, enhancing QA processes for optimal efficiency and ensuring regulatory compliance
- Proficient in process implementation and critical thinking, I excel in fostering teamwork while significantly improving workflows
- Skilled in call monitoring and customer service, I adeptly meet client requirements with a positive attitude
Receptionist
Holdem Group
04.2020 - 03.2023
- Attended calls
- Booked appointments
- Helped in other department to organise events
- Responded to emails
Education
BSC Hons - Business Managemnt
Open University
03.2025
Skills
- Critical thinking abilities
- Customer service
- Call Monitoring
- Process implementation
- Teamwork
- Client Requirements
Languages
English
Proficient
C2
French
Intermediate
B1
Timeline
Quality Assurance Officer
Ebenegate
07.2024 - Current
Senior Insolvency Advisor
Ebenegate
06.2024 - 07.2024
Insolvency Advisor Level 4
Ebenegate
04.2020 - 05.2024
Receptionist
Holdem Group
04.2020 - 03.2023
BSC Hons - Business Managemnt
Open University
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