Youval Polacsek
Tel Aviv,Israel
Summary
Senior Customer Solutions Engineer (Senior CSE) with extensive experience in B2B SaaS, marketing automation, and data‑driven platforms supporting enterprise customers. Strong background in complex integrations, real‑time and batch data pipelines, APIs, and large‑scale messaging systems (Email, SMS, Mobile, Embedded). Highly hands‑on, analytical, and effective at bridging customers, Product, R&D, and DevOps while owning issues end‑to‑end.
Overview
7
7
years of professional experience
Work history
Senior Customer Solutions Engineer
Optimove
Tel Aviv
01.2024 - 01.2026
- Senior technical owner for enterprise SaaS customers across global and regulated markets.
- Lead and support implementations including batch ingestion, real-time events, transactional APIs, promotions, and mobile/web SDK tracking.
- Hands-on troubleshooting using SQL, BigQuery, raw event logs, API payloads, webhook traces, and delivery diagnostics.
- Own omnichannel messaging flows (Email, SMS, Push, In-App, Embedded), including consent logic, unsubscribe flows, deliverability, IP pools, DNS, SSL, and regional compliance.
- Escalation point for production incidents; perform root-cause analysis and coordinate fixes across Product, R&D, DevOps, and vendors.
- Deliver technical workshops, onboarding sessions, and maintain integration and troubleshooting documentation.
Technical Customer Success Manager
Mona Labs
01.2021 - 12.2023
- Supported AI monitoring platform from PoC to production for ML-driven systems.
- Managed and troubleshot customer dashboards, databases, and data pipelines.
- Worked hands-on with Kubernetes, Kibana, Postman, and REST APIs.
- Designed technical solutions for ML monitoring, model performance, and data quality use cases.
- Built CS foundations, SOC 2-aligned processes, SLAs, and technical documentation.
Customer Success Manager
Green Invoice (Morning)
01.2019 - 01.2021
- Led onboarding, escalations, and third-party integrations (Wix, Shopify).
Education
Full-Stack Web Development Bootcamp - MERN Stack
Elevation Academy
Tel AvivSkills
- Languages & Scripting: Python, JavaScript, SQL, Bash
- APIs & Data: REST APIs, Webhooks, JSON, Event-driven systems, BigQuery, Elasticsearch, Kibana, Raw Event Logs
- Messaging & Martech: Optimove, SendGrid, Infobip, Firebase, Email, SMS, Push
- Identity & Compliance: Identity resolution, consent models, unsubscribe flows, regional compliance (EU / Global)
- Cloud & Infrastructure: Kubernetes, Docker (basic), DNS, SSL, IP pools, Cloudflare
- Tools & Platforms: Postman, Git, Zendesk, Jira, Slack, Google Analytics
Languages
Hebrew (Native) | English (Native/Bilingual)
Timeline
Senior Customer Solutions Engineer
Optimove
01.2024 - 01.2026
Technical Customer Success Manager
Mona Labs
01.2021 - 12.2023
Customer Success Manager
Green Invoice (Morning)
01.2019 - 01.2021
Full-Stack Web Development Bootcamp - MERN Stack
Elevation Academy