Youssef Adel
Aylesbury,buckinghamshire
Summary
Dedicated professional with a strong foundation in customer service and complaint resolution, complemented by expertise in cash handling and food safety. Demonstrates patience and endurance, essential for effective team building exercises and crew member skills assessments. Proficient in restaurant cleaning procedures, ensuring high standards of cleaning and sanitation. Holds a UK driver's license, enhancing flexibility and reliability in various roles. Committed to leveraging skills to contribute to a dynamic team environment while pursuing opportunities for career advancement.
Overview
2024
2024
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
Employee
Rococo Lounge
- I worked at rococo to further get experience in a different field so that I would be able to develop new skills, as well as provide me with money to fund my dream of becoming a pilot.
- I’ve been saving up so that if I need to I’d be able to pay for flying lessons and hopefully onto a PPL then a CPL.
Crew Trainer
McDonald's
Aylesbury
11.2021 - 09.2023
- I have been working at McDonalds part time since November, and started of as a crew member, they quickly saw my progress and within the first two months they decided to promote me to a crew trainer.
- With this responsibility I’ve learnt multiple key skills such training the new staff make sure the up to standard, as well as preforming organizational managerial duties.
- Since then I have taken the managers training course in McDonald’s in preparation for a future manager position should they need.
- In this course I learned how to run a shift and organize my staff to run a smooth and efficient shift.
- I have ran multiple shifts and they have been successful, there are still things for me to learn such as Safe Count.
Customer Service Assistant
Sainsbury’s
09.2023 - 01.2024
- Replenished stock during night shifts to ensure shelves were fully stocked by morning.
- Executed precise stock rotation for perishable goods, minimising waste and adhering to regulations.
- Provided exceptional customer service, enhancing the shopping experience consistently.
- Demonstrated active listening to address customer inquiries thoroughly and effectively.
- Resolved customer issues promptly, ensuring efficient problem-solving at all times.
- Cultivated a friendly environment that fostered strong customer relationships.
Sales Associate
Bicester Village
Bicester
11.2022 - 07.2023
- While working in Bicester village, I was apart of a recruitment agency that sent me to various stores to help.
- Thought this period I learned a lot of valuable skills, this includes selling high quality goods to customers based of there preferences, locating the items from the stock room.
- My main store that I worked in was Prada.
- This store taught me how to sell high quality items to customers, as well as preforming exceptional customer service to ensure that the customers are satisfied.
Chef
Rebeno’s
Aylesbury
08.2020 - 01.2022
- Whilst working at Rebeno’s I have been able to develop my interpersonal skills such as communications and teamwork.
- I was a Chef at Rebeno’s and one of my duties there is the care and handling of raw meat, I am mainly in charge of separating the raw meats into trays and making sure that they are perfectly cooked.
- By being given these responsibilities I have learnt to improve my decision making and have been taught the correct discipline while providing an excellent customer service.
- Since working there for around a year now, I have learnt a lot about the way food needs to be properly prepared and managed.
- Due to me working there for around a year I have been trusted with more over the time, and now my manager sees me as a great asset to have, he has told me countless times that I am hard working, motivated, and an adaptive learner.
Christmas Temp
Card Factory
Aylesbury
11.2021 - 12.2021
- I worked as only a Christmas temp, but I have gained a lot of experience from working at the card factory and am grateful for having been given this opportunity working during the busiest time of the year.
- Whilst I was there, I restocked all the shelves, I did money handling in the form of operating the tills, taking coins in and transferring money to the safe twice a week.
- I also helped clean the shop and the storage rooms upstairs every working day.
Work Experience
NCS
Aylesbury
06.2019 - 09.2019
- Whilst at NCS we had a project that we had to complete, our project was that we had to raise money for the charity Scan Appeal.
- Scan appeal is a charity that helps stoke Mandeville, high Wycombe hospitals get better MRI equipment.
- We had multiple methods of raising money such as a market stall in the Centre of Aylesbury, quiz night at a pub in high Wycombe, and we helped with a sale at a garden Centre.
- In total we managed to raise around £1800 for scan appeal.
Volunteer
Barnardo’s
Aylesbury
09.2018 - 04.2019
- My mum was the manager, and I would just frequently come in and help her with anything she needed.
- This included carrying boxes, helping with organization of the shop, and helping with fundraisers, events, fairs etc.
Part time Waiter, Cleaner, and Glass collector
Ivor Arms
Wales
06.2018 - 09.2018
- I did this during the summer of 2018 before I moved to Aylesbury.
- I started off working only on the weekends and then through the summer I would work there most of the time.
Education
GCSE - combined Science, English Language, English Literature, Math’s, Geography, History, Engineering, Business
Aylesbury vale academy
Engineering level 2 - Engineering
Milton Keynes College
Milton KeynesAeronautical level 3 year 1 - Aeronautical Engineering
Milton Keynes College
Milton KeynesAeronautical level 3 year 2 - Aeronautical Engineering
Milton Keynes College
Milton KeynesMaths in aeronautics level 3 - Higher Math Qualification Aeronautical Engineering
Milton Keynes College
Milton KeynesSkills
- UK driver's license
- Patience and endurance
- Cash handling
- Customer Service
- Complaint resolution
- Team building exercises
- Food safety understanding
- Restaurant cleaning procedures
- Cleaning and sanitation
- Crew member skills assessments
Certification
CAA class 1 Medical
Full UK Driver's License
Languages
English
Intermediate
Arabic
Intermediate
Timeline
Customer Service Assistant
Sainsbury’s
09.2023 - 01.2024
Sales Associate
Bicester Village
11.2022 - 07.2023
Christmas Temp
Card Factory
11.2021 - 12.2021
Crew Trainer
McDonald's
11.2021 - 09.2023
Chef
Rebeno’s
08.2020 - 01.2022
Work Experience
NCS
06.2019 - 09.2019
Volunteer
Barnardo’s
09.2018 - 04.2019
Part time Waiter, Cleaner, and Glass collector
Ivor Arms
06.2018 - 09.2018
Employee
Rococo Lounge
GCSE - combined Science, English Language, English Literature, Math’s, Geography, History, Engineering, Business
Aylesbury vale academy
Engineering level 2 - Engineering
Milton Keynes College
Aeronautical level 3 year 1 - Aeronautical Engineering
Milton Keynes College
Aeronautical level 3 year 2 - Aeronautical Engineering
Milton Keynes College
Maths in aeronautics level 3 - Higher Math Qualification Aeronautical Engineering
Milton Keynes College
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