Yousra Alauddin Anwar
Manchester,MAN
Summary
Offering strong candidate for this job. Knowledgeable about teamwork, communication, and customer service. Adaptable and quick to learn new tasks. Ready to use and develop organisation, multitasking, and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Waitress assistant
Remal restaurant
Bury, Manchester, United Kingdom
02.2025 - Current
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Enhanced customer service by promptly taking orders and delivering food.
- Assisted in food preparation, ensuring prompt service during busy times.
- Collaborated with team to provide efficient service during peak hours.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Kept tables clear of used crockery, glassware and cutlery.
Call centre advisor
IMMAR
Delybrahim, Algiers, Algeria
01.2023 - 09.2023
- Participated actively in training sessions to improve call handling skills.
- Delivered personalised service to each caller, enhancing overall customer experience.
- Upheld outstanding attendance record, demonstrating commitment and reliability.
- Identified sales opportunities whilst addressing customer concerns, boosting company revenue indirectly.
- Offered troubleshooting guidance over the phone, reducing need for on-site visits from technicians.
Retail worker
Boubaya
Cheraga,Algiers, Algeria
06.2022 - 08.2022
- Minimised stock damage by consistently practising safe and secure stock handling methods.
- Educated customers on product features and benefits resulting in increased sales.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
Internship trainer
Sale Department, Smart Pharm
Cheraga, Algiers, Algeria
10.2021 - 05.2022
- Assisted the sales team in identifying leads and reaching out to potential clients.
- Supported daily operations including preparing sales presentations and proposals.
- Conducted market research to analyze industry trends and competitor activities.
- Developed strong communication and interpersonal skills through client interaction.
Waitress assistant
Cezam
Delybrahim, Algiers, Algeria
06.2021 - 08.2021
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Prepared tables for guests and reset tables between customers.
- Kept tables clear of used crockery, glassware and cutlery.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
Education
Bachelor of Business Administration - Managment
University of Algeria 03
Algeria 09.2019 - 06.2022
Master of Science - International Business
University of Salford
Manchester 09.2024 -
Skills
Glass and cutlery polishing
Food safety
Table service
Menu knowledge
Order taking
Cash handling
Product advising
Follow up calling
Complaint handling
Customer data entry
Cross-Cultural Communication
Networking
Market research
Languages
English
Advanced (C1)
Arabic
Proficient (C2)
French
Upper intermediate
Timeline
Waitress assistant
Remal restaurant
02.2025 - Current
Master of Science - International Business
University of Salford
09.2024 -
Call centre advisor
IMMAR
01.2023 - 09.2023
Retail worker
Boubaya
06.2022 - 08.2022
Internship trainer
Sale Department, Smart Pharm
10.2021 - 05.2022
Waitress assistant
Cezam
06.2021 - 08.2021
Bachelor of Business Administration - Managment
University of Algeria 03
09.2019 - 06.2022