YOUSEF RASHAM ALANAZI
Riyadh,Kingdom of Saudi Arabia
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Represent Salam Air and Fly Beond as an official representativ. Since day one working with Etihad Airways as a flight controller.
Overview
1
1
Certification
Work history
Passenger Service Supervisor
Swissport
01 2023 - Current
- Supervise and lead a team of passenger service agents, providing training, guidance, and support to ensure excellent customer service.
- Monitor and manage the passenger check-in process, ensuring timely, accurate, and efficient handling of all passenger documentation and baggage.
- Facilitated smooth passenger flow through effective management of check-in and boarding processes.
- Streamlined boarding procedures to reduce departure delays effectively.
- Achieved seamless communication between team members, improving overall productivity.
- Liaised effectively with airline representatives for timely flight information updates to passengers.
- Boosted operational efficiency with proactive problem-solving skills.
Customer service specialist
Alnahdi Medical Company
01 2017 - 01 2022
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Resolve customer issues, complaints, or concerns by investigating problems and providing appropriate solutions in a proactive and empathetic manner.
Office Secretary
General Contracting Est.
01 2009 - 01 2012
- Organize and schedule appointments, meetings, and travel arrangements for staff and management
- Prepare and proofread correspondence, reports, presentations, and other documents as required.
Official representative of Fly Beond
Swissport
Riyadh, Riyadh
11 2023 - Current
- Full customer service and follow up passenger complaints and solve it.
- Make sure airline targets are compliance.
- Make sure all RAMP equipments are serviceabl to avoid any delay.
- work hard to obtain flight on time performance.
- Communicate with airport authorities for flight reschedule.
- ensure GHA check-in team are conduct flight briefing and follow-up Airline policy & requirements.
- Train GHA staff on DSC system.
- Communicate and coordinate with VIP lounge for KSA Royal Family & VVIP passengers to ensure smooth handling.
- follow up with the baggage service for any missing, damage and left behind.
Education
Diploma - Graphic Design
Prince Ahmed Bin Salman Media Department
01/2009 - 01/2012
English Course - undefined
Montana State University
Skills
- Ability to work good and in a group
- Ability to work under pressure
- Organizational and time management skills
- Graphic Design
- Digital Art
- Time Management
- High Communication Skills
Certification
- Successfully passed the step test with grade of 80
- Certificate in DCS system as a trainer for Salam Air Airline (TTT)
- Official representative of Salam Air
- Official representative of FLY BEOND
- Certificates of appreciation ETIHAD AIRWAYS
- Official trainer of Swissport (TTT)
Languages
Arabic
English
Timeline
Passenger Service Supervisor
Swissport
01 2023 - Current
Customer service specialist
Alnahdi Medical Company
01 2017 - 01 2022
Office Secretary
General Contracting Est.
01 2009 - 01 2012
Official representative of Fly Beond
Swissport
11 2023 - Current
Diploma - Graphic Design
Prince Ahmed Bin Salman Media Department
01/2009 - 01/2012
English Course - undefined
Montana State University