yousef othman
Amman,Jordan
Summary
Hospitality professional with experience in luxury hotel operations, concierge services, bell services, and front office support. Currently working at Signia by Hilton Amman with strong knowledge of Hilton ONQ PMS, guest service excellence, reception operations, transportation coordination, and up selling. Completed full Reception training and skilled in delivering personalised guest experiences while maintaining Hilton brand standards.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Reception Training
Signia by Hilton
amman , Jordan
08.2026 - Current
- Implemented VIP guest protocols, providing exclusive services and attention to high-profile guests for an unparalleled stay.
- Escorted travellers to and from guest rooms, ensuring personalised service and enhancing overall customer satisfaction.
- Delivered luggage directly to guest rooms during check-in, facilitating seamless arrivals and positive guest experiences.
- Provided guests with detailed information about hotel amenities, local arts and culture and dining options to enhance travel experience.
- Compiled guest feedback and suggestions to drive service improvements, enhancing overall guest satisfaction.
Concierge Bell boy
Signia by hilton
amman, Jordan
10.2024 - Current
- Delivered exceptional and attentive service, enhancing client satisfaction.
- Provided personalised service and responded promptly to guest needs, creating memorable guest experiences.
- Handled guest requests and queries with utmost professionalism, resolving issues promptly to maintain positive guest experiences.
- Supported concierge operations, coordinated transportation and airport transfers, and assisted VIP guests with tailored arrangements and requests.
- Provided guests with detailed information about hotel amenities, local arts and culture and dining options to enhance the travel experience.
- Greeted guests and clients warmly at reception, ensuring a positive first impression.
- Greeted visitors upon their arrival and provided location information to acquaint guests with the hotel.
- Maintained a clean and tidy appearance in reception, waiting areas and hallways to comply with best practices and quality standards.
- Adhered to manual handling guidelines while safely lifting and transporting heavy items throughout the hotel.
- Supported smooth daily hotel operations while maintaining high standards of professionalism and guest satisfaction.
Education
Bachelor of Science - Bachelor's Degree in Hotel Management
Yarmouk University
Irbid 01-2021
Skills
- VIP guest management
- Client satisfaction
- Hospitality
- Communication skills
- Teamwork
- Upseller
Languages
English
Intermediate
B1
Arabic
Proficient
C2
Timeline
Reception Training
Signia by Hilton
08.2026 - Current
Concierge Bell boy
Signia by hilton
10.2024 - Current
Bachelor of Science - Bachelor's Degree in Hotel Management
Yarmouk University