YOUSEF FAHMY

• Manage a property portfolio valued at approximately £40 million, covering residential assets
• Handle sales and lettings transactions from valuation and marketing through to negotiation and completion
• Conduct property viewings, qualify applicants and buyers, and manage offers to achieve the best outcome for clients
• Oversee tenancy management, including move-ins, renewals, rent reviews, and exit processes
• Manage rent collection, arrears follow-up, and service charge administration to ensure strong cashflow performance
• Provide landlord and investor advisory services on pricing, asset performance, and market trends
• Coordinate maintenance, repairs, and refurbishments, liaising with contractors and ensuring compliance
• Prepare marketing materials and property listings, maximizing exposure across platforms and driving enquiries
• Maintain strong tenant and landlord relationships, ensuring high retention and customer satisfaction
• Support asset management strategy, helping to increase occupancy, rental yield, and overall portfolio value

• Support the trading team with stock management, pricing, and product availability
• Monitor sales performance, margins, and promotional activity across product categories
• Assist with range planning, product launches, and seasonal merchandise
• Liaise with suppliers and internal teams to resolve delivery or stock issues
• Maintain accurate product data including pricing, listings, and SKU updates
• Review competitor pricing and market trends to support commercial decisions
• Prepare reports, trackers, and dashboards to support the Trading Manager/Buyers
• Support setup of promotions, price changes, and point-of-sale materials
• Ensure compliance with company policies, availability targets, and quality standards
• Provide administrative support including purchase orders, invoicing queries, and documentation

• Responsible for growing Foxtons local market share by building relationships with potential sellers & landlords.
• Educating clients about the benefit of using Foxtons and help guide them through the process of selecting an agent.
• Becoming the expert in sales, lettings, New Homes & Investments in order to give our clients the best possible advice.
• Utilizing a database to build a pipeline of future business.
• Build and maintain working relationships with front office teams.
• Facilitated successful negotiations between conflicting parties, achieving mutually beneficial outcomes.
• Reviewed company policies regularly, aligning them with changing legal requirements.
• Collaborated with a variety of industry professionals for effective project delivery.

• Teamwork and effective communication.
• Food and safety regulations and importance, including operating and maintaining equipment.
• Ability to work under high pressure environments to provide services.
• Flexibility and adapting to new situations daily.
• Building relationships with co-workers and customers.
• Learnt the importance of the responsibilities and focus of customers.