Yousef Arafat

Summary

Results-driven Operations Manager with a proven ability to optimise warehouse efficiency, drive cost savings, and implement continuous improvement initiatives. Adept at problem-solving and resolution, quickly identifying operational challenges and implementing data-driven solutions to minimise disruptions and enhance performance. Skilled in developing high-performing teams and executing large-scale logistics projects to meet and exceed business objectives.

• Operational Efficiency & Cost Savings:Increased Orders Per Hour (OPH) from 22 to 26, achieving a £63,000 annual cost reduction by eliminating unnecessary staffing needs. Designed and implemented advanced yet user-friendly tracking systems to monitor KPIs, streamline reporting, and enhance decision-making.

• Process Optimisation & Continuous Improvement (CI):Leveraged CI and 6S methodologies to enhance workflow efficiencies, reduce waste, and maximise productivity. Identified and eliminated bottlenecks, ensuring operations consistently met and exceeded SLAs while driving margin growth even during peak periods.

• Strategic Workforce Development: Built and led a high-performing team, mentoring staff to take on leadership roles. Empowered employees through structured training programs, resulting in improved productivity, stronger accountability, and numerous internal promotions.

• Recruitment & Onboarding Excellence: Led end-to-end recruitment efforts, including CV screening, interviewing, and delivering constructive feedback to candidates. Developed structured training and onboarding programs for new hires, ensuring a smooth transition and faster productivity ramp-up.

• Large-Scale Project Execution: Spearheaded major warehouse transitions, including the seamless transfer and onboarding of high-profile contracts such as Charlotte Tilbury and Trinny London, ensuring smooth integration without operational disruptions.

• Data-Driven Decision Making: Developed and deployed complex yet intuitive data-tracking tools, providing actionable insights into daily volume, output, OPH, Units Per Hour (UPH), and overall performance. Enabled proactive decision-making that improved efficiency and resource allocation.

• Cross-Functional Collaboration: Worked closely with internal teams, off-site locations, and external stakeholders to optimise supply chain logistics, inventory management, and space utilisation, ensuring seamless communication and execution.

• Problem Solving & Resolution: Proactively identified and resolved operational challenges, from inventory discrepancies to workflow inefficiencies. Developed structured problem-solving approaches, ensuring issues were addressed at the root cause and preventing recurrence. Implemented real-time solutions to minimise disruptions, maintaining smooth operations even during peak demand periods.

• Client Relationship Management & Trust: Built and nurtured strong relationships with clients, ensuring trust and transparency through clear communication, integrity, and a commitment to operational excellence. Acted as a reliable point of contact, fostering long-term partnerships and aligning operations with client needs to drive mutual success.

Summary

Dynamic operations leader with expertise in logistics optimisation, team development, and process innovation. Proven ability to deliver measurable results, including cost savings, efficiency gains, and record-breaking performance in high-growth environments.

Key Achievements

• Strategic Leadership & Rapid Growth: Promoted to Section Manager within 10 months of previous role, driving operational excellence in the Goods-In department through innovative stock reprofiling strategies, boosting efficiency and accuracy.

• Team Development & Mentorship: Fostered a high-performing team culture, coaching individuals to achieve significant career milestones, including promotions to senior leadership roles.

• Warehouse Management: Spearheaded co-management of the warehouse with the company’s largest contract, achieving operational efficiency that exceeded facility constraints, leading to a strategic expansion to larger premises.

• Complex Project Execution: Orchestrated the successful transfer of the Charlotte Tilbury contract—the company’s largest to date—while onboarding new contracts. Delivered under tight time constraints with seamless operations continuity.

• Operational Expansion: Directed the integration of Trinny London into a new flagship warehouse, managing stock transfers, team recruitment, training, and facilities coordination, ensuring a high-efficiency launch.

Summary

Driven and analytical Stock Controller with a proven track record of optimising accuracy, streamlining processes, and enhancing operational efficiency.

Key Achievements

• Optimised stock accuracy, improving rates from 60% to 99.5%, while reducing discrepancies by over 90%—often resolving missing stock issues before they could impact the operation.

• Increased team efficiency by reengineering workflows, eliminating redundant processes, and implementing streamlined procedures to boost productivity.

• Conducted root-cause analyses on inventory discrepancies, implementing corrective measures and training the team to prevent recurrence.

• Transformed the quarantine process, introducing a structured system that improved traceability, saved countless hours, and enhanced stock accessibility.

• Coordinated logistics and inventory transfers between internal departments and external off-site locations, strategically managing storage to optimise space for high-demand stock.