Yousaf Ahmed

Working as a BSC helpdesk member I undertook various Tasks such as working Military and hospital contracts. In this role i would do tasks such :

Taking phone calls from customers and logging jobs for them

Logging jobs on the company's own software

Calling out subcontractors for any issues that needed to be repaired or resolved

Completing PPMs for certain contracts

Working with NHS hospitals

Working with Private Military contracts such as VIVO

Problem solving with any issues that may arise

In this role i would mainly be taking phone calls from customers and taking details from them to raise jobs such as if anything was to break or stop working i would log a job and call out it to our engineers which would be on site, it can vary sometimes having to phone out subcontractors.

In this role I undertook various administrative duties such as:

Logging jobs on the company's Program

Filling paperwork and organising via date

Taking calls from customers and logging any complaints

And updating data on spreadsheets

This is a role that my Business and admin teacher referred for me to do over the span of the whole 2023 summer in this role I was to work a normal hours and working Monday to Friday I worked within a team of 5 people where i would help out with anything that needed help with and this helped me improve alot of my skills