Yosra Mahjoub

Ashford,UK

Summary

Results-driven professional with expertise in sales and account management, business development, and SaaS sales. Demonstrates a proven ability to drive strategic account growth, enhance client retention, and execute consultative selling strategies. Skilled in pipeline management, market expansion, and cross-functional stakeholder coordination. Proficient in leveraging technology systems such as Salesforce, HubSpot, and SAP Business One to optimise workflows and processes. Experienced in technical specification analysis and the sale of scientific optical components. Multilingual fluency in English, French, Italian, and Arabic enhances communication across diverse markets.

Overview

years of professional experience

2012

years of post-secondary education

Work history

Business Development & Account Manager

Pantone LLC – EMEA

2019.02 - 2025.11

Led EMEA B2B sales operations across design, fashion, print, and manufacturing, overseeing direct clients and a structured Pantone dealer network.
Revenue & Performance
Built the EMEA Color Reference Product Sales vertical from zero, adding ~30 new business accounts in the first phase.
Oversaw a 20-dealer network generating approximately $2.5M in annual revenue.
Managed a portfolio of ~50 recurring EMEA clients with a £600k–$1M annual target (existing + new business).
Expanded customer base by ~35% by opening new verticals (design agencies, fashion retail, footwear).
Consistently exceeded annual sales targets by 20–50% over 6 years.
Secured three global enterprise contracts for Pantone Connect SaaS deployment.
Account & Dealer Management
Managed full B2B sales cycles from discovery to negotiation and implementation.
Delivered tailored demos and guided clients through digital transition to Pantone Connect.
Achieved ~90% client retention through proactive engagement and value delivery.
Improved dealer performance via training, coaching, and sales enablement programs.
Coordinated dealer pricing strategies and promotional campaigns to ensure market consistency.
Cross-Functional Leadership & Market Engagement
Collaborated with R&D, Marketing, and Creative teams on custom color projects (Pantone Color Institute).
Represented Pantone at international trade shows (Labelexpo, Premiere Vision), generating qualified leads, strengthening client relationships, and driving new business opportunities.
Conducted market research to identify new business opportunities and trends.
Managed key accounts, resulting in increased customer satisfaction and repeat business.
Established long-term customer relationships by providing excellent service and understanding client needs.

Business Development Specialist – Technical Sales

Knight Optical Ltd

Harrietsham, UK

2014.02 - 2018.06

Drove technical sales and market expansion for optical components serving aerospace, defence, medical devices, and scientific sectors.
Sales Performance & Market Growth
Held an annual target of ~£1M, exceeding it by 50%+ for three consecutive years.
Ranked among top performers despite no physics degree—demonstrating strong technical learning and customer solution design.
Expanded MEA regional market presence by 30%, maintaining 75%+ repeat business.
Technical Sales & Solution Design
Managed full sales cycle: technical quotation, supplier negotiation, production coordination, and delivery.
Interpreted complex technical drawings and specifications to deliver precise, engineered optical solutions.
Collaborated with engineering teams to ensure feasibility and accurate cost estimates.
Maintained strong profitability through value-based pricing and supplier negotiation.

Education

MA - International Business

Faculty of Economic Sciences & Management of Sousse

Tunisia

Graduate Diploma - Applied Languages in International Business

Higher Institute of Languages Applied in Business & Tourism

Moknine

Skills

Sales & Account Management: Strategic Account Growth, Negotiation, Pipeline Management, Client Retention & Upselling
Business Development: Market Expansion, Lead Generation, Consultative Selling, Partnerships
Technology & Systems: Microsoft Office, Salesforce, HubSpot, SAP Business One

Technical Expertise: SaaS Sales (Pantone Connect), Scientific Optical Components, Technical Specification Analysis
Project Skills: Cross-functional Stakeholder Management, Workflow & Process Coordination
Languages: English, French, Italian, Arabic

Websites

www.linkedin.com/in/yosra-m-372131136

TRAINING & DEVELOPMENT

PSP101, Speed of Trust, 5S Methodology, SSL, Additional professional development programmes, ongoing professional development programmes.

Timeline