Overview
Work History
Education
Certification
Websites
Accomplishments
Courses And Diplomas
Coursework
Languages
Projects
Timeline
Generic

Yosra Arafa

Giza

Overview

6
6
years of professional experience
1
1
Certification

Work History

Network and Security Engineer

TM at OBS
10.2023 - Current
  • Working on SDWAN (cisco-Fortinet) Vendors to upgrade the customers network to be more secure and reliable by using the Security technology and fabrics starting from the hardware on site To the software, assuring that the data is secured for all supported customers global wide
  • Monitoring the services after implementation, Always-on upgrade for the latest Versions of the Operating systems, Anti-virus, Web filtering License to prevent Malicious attacks
  • Supporting the customer from scratch, implementing the site, Monitoring the whole Network 24/7, Troubleshooting incidents, provide any adjusted solutions and implement the changes in real life, provide any requested information.

Senior Implementation Engineer

TIM at OBS
06.2021 - 09.2023
  • Working on SDWAN (cisco-Fortinet) Vendors to upgrade the customers network to be more secure and reliable by using the Security technology and fabrics starting from the hardware on site To the software, assuring that the data is secured for all supported customers global wide
  • Working on SDWAN technology and UCPE devices to provide support from A to Z in the customer side and taking control of implementing the devices and support on spot any incident
  • Provide full support for customer network and changing technology from Legacy to SDWAN

Technical data validation for change

Orange Business Services
11.2018 - 06.2021
  • Provide on time and error-free changes of IP Virtual Private Network (VPN) and service defined network (SDN), routers and change Management requests, including the design, technical validation, configuration, planning and end-to-end testing to achieve outstanding customer experience
  • Responsible for internal projects for some customer as technical engineer to apply the final configuration

Account Advisor

Small Medium Business - Etisalat UAE, Raya
10.2017
  • Assessed and analyzed customers' issues
  • Provide troubleshooting for LTE and 4G network
  • Ensured customers' satisfaction by suggesting effective timely solutions
  • Reported updates and issues to management

Technical Support

Line Support, Orange (CSO-Cairo)
04.2016
  • Assisted internet services' users in troubleshooting
  • Handled technical and billing issues

Education

Bachelor of Engineering - Communication and Electronic

Mansoura University
09-2014

Certification

  • NSE4 Network Security Professional 05/2024
  • Cisco Enterprise Wireless Networks (ENWLSI), 06/2023
  • Cisco SD-WAN Solutions (ENSDWI) 300-415, 06/2022
  • Cisco Certified Network Professional (CCNP), 01/2020
  • Cisco Certified Network Associate (CCNA), 01/2019

Websites

Accomplishments

  • Co-founder, Hijabers Community, El-Mahalla El-Kubra - Established charity and cultural-based association that aims to develop Egyptian women. Conducted sessions to inherit good and desirable ethics and values
  • Finance Committee Head, Homat El Mostaabel Team, Life Makers Organization, El-Mahalla El-Kubra - Raised needed fund for the projects. Approached different sponsors through marketing campaigns.

Courses And Diplomas

  • Business Model Generation, Nile university -MIE-ITI, 2014
  • Secrets of success Diploma, ALAM Academic, summer 2011
  • Neuro-linguistic Programming (NLP) ALAM Academic, summer 2011
  • Training, Ghonim Kidney Center and Urinary Tract, summer 2010

Coursework

  • NSE4
  • Storage (San, NAS, DAS, Raid, Virtual storage)
  • VMWARE products (NSX, VSAN, vSphere, V-Realize, VCF)
  • Cloud and virtualization
  • AWS basic knowledge
  • SDWAN - Cisco, UCPE devices

Languages

  • Arabic: mother tongue
  • English: Fluent
  • French: beginner

Projects

Implanting LAPs for actual VPN to simulate a real-life company using VPN, MPS topologies ES3FENY, Smart Ambulance System, Grade Excellent - Working on the concept of the GOLDEN HOUR for each patient's life by connecting the ambulance system with the hospitals and build a medical center connecting each system with the other, that provides the necessary information to save the patient's life.

Timeline

Network and Security Engineer

TM at OBS
10.2023 - Current

Senior Implementation Engineer

TIM at OBS
06.2021 - 09.2023

Technical data validation for change

Orange Business Services
11.2018 - 06.2021

Account Advisor

Small Medium Business - Etisalat UAE, Raya
10.2017

Technical Support

Line Support, Orange (CSO-Cairo)
04.2016

Bachelor of Engineering - Communication and Electronic

Mansoura University

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Yosra Arafa