YOSHITA RAO
London,ENG
Summary
Energetic and customer-focused professional with a strong background in business management and sales. Seeking a position in the hospitality industry to utilize exceptional communication skills, attention to detail, and passion for delivering exceptional service. Committed to being a valuable member of a dynamic team and ensuring a high-quality guest experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Zara
05.2023 - 02.2024
- Actively engaged with customers to understand their fashion needs and preferences, providing personalized styling advice and recommendations, which enhanced customer satisfaction and loyalty
- Assisted in stock management, including receiving, tagging, and organizing merchandise, which helped maintain optimal inventory levels and product availability
- Worked closely with team members and managers to ensure smooth store operations, especially during peak hours and promotional events
- Processed transactions using the POS system, handling cash, credit card payments, and refunds efficiently.
Assistant Manager
Cut & Style
04.2021 - 11.2022
- Developed and implemented customer satisfaction strategies, resulting in a 20% increase in repeat business and positive customer feedback
- Conducted regular performance evaluations of salon staff, providing constructive feedback and identifying areas for professional development, leading to a significant improvement in staff productivity
- Managed salon inventory with precision, reducing waste and optimizing stock levels to ensure availability of popular products
- Resolved customer complaints and concerns promptly, striving to exceed expectations and maintain customer satisfaction
- Ensured that all telephone and email queries are answered promptly in a professional manner.
Customer Service Assistant
Jain Abhushan Pvt. Ltd
01.2021 - 04.2021
- Provided Strong and professional B2C relationships to deliver high levels of trust for customer preferences and needs
- Monitored and performed up-to-date international sales trends increasing daily sales targets
- Implemented a self-tracking record system of repeating costumer preferences to achieve tailor-made services
Education
Master - International Business
University of Greenwich
London01.2024
Bachelors: BBA - Marketing
Sushant School of Business
India05.2019
BBA -
University of Warwick
London06.2018
Skills
- Exceptional communication and customer service skills, demonstrated by effectively handling customer inquiries and providing solutions with a courteous and professional demeanour
- Proficient in
- Microsoft Office and Python, enabling efficient data analysis, task automation, and insightful reporting
- Adaptable and capable of thriving in fast-paced environments, maintaining composure and efficiency under pressure
- Effective team player with experience in training new staff and collaborating across departments to ensure seamless operations
Certification
Authentic Digital Marketing Certification from Google
Google Digital Marketing & E-commerce Professional certificate by Google
HubSpot Inbound Marketing Certification
LANGUAGES
English Hindi Advanced Advanced
Timeline
Sales Associate
Zara
05.2023 - 02.2024
Assistant Manager
Cut & Style
04.2021 - 11.2022
Customer Service Assistant
Jain Abhushan Pvt. Ltd
01.2021 - 04.2021
Master - International Business
University of Greenwich
Bachelors: BBA - Marketing
Sushant School of Business
BBA -
University of Warwick
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