Summary
Overview
Work History
Education
Skills
Custom
References
Timeline
Generic

Yordanka Markova

Ashford,Kent

Summary

Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Team manager

Morrisons
Sittingbourne, Kent
11.2022 - Current


  • Sought timely solutions to company inefficiencies for the continued smooth running of operations.
  • Set achievable targets, motivating team to swiftly progress and achieve in line with company goals.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Managed, motivated and developed a team of up to 40 people to consistently deliver exceptional customer service.
  • Planned and managed resources and budget to support and deliver objectives.
  • Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
  • Delivered KPI targets and improvements on consistent basis through excellent leadership.
  • Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
  • Located, verified and distribution information through knowledge management practices.

Warehouse operative

Morrisons
03.2017 - 11.2022
  • Moved stock around by hand, using forklift truck or lifting gear.
  • Assisted with loading and unloading of vehicles manually and using machines.
  • Loaded packaged goods on to trucks for shipping.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Carried out stock control and maintained quality standards high for audits.
  • Performed tagging and labelling of warehouse inventory.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Prepared items for timely dispatch and safe transportation.
  • Received deliveries and helped to coordinate storage.
  • Completed work following safety rules for best working practices.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Taking deliveries of goods and storing them
  • Moving stock by hand or/and with machines
  • Packing and wrapping goods
  • Loading goods for sending out
  • Reporting broken or missing goods
  • Maintaining accurate records of stock and deliveries
  • Ensuring targets and deadlines are met at all times
  • Keeping warehouse and work area clean and tidy
  • Recorded number and quality of products, taking appropriate action of defective items.

Cleaner

Amdecon Ltd.
Sittingbourne
09.2016 - 02.2017
  • Office Cleaning Duties:
  • Cleaning all common areas and storages: reception area, corridors, office rooms etc.
  • Emptying all waste paper bins and shredder trays to the designated places
  • Cleaning all offices and meeting rooms: floors, desks, shelves, glass doors, and windows
  • Dusting of desks, chairs, telephones, shelves, photocopiers etc in offices and meeting rooms
  • Ensuring adequate supply of toilet accessories such as toilet paper, soap, towels etc in all washing rooms
  • Wiping and cleaning desks, partitions, glass doors, and all table tops
  • Reporting of any malfunctioning equipment or items in areas of operation: doors, handles, locks, lights etc.
  • Removing finger marks from surfaces such as walls, shelves, and light switches
  • Domestic Cleaning Duties:
  • Conducting deep cleaning, after tenancy cleaning, one off cleaning, and after building cleaning
  • Cleaning windows and washing carpets
  • Doing extensive bathroom cleaning - sanitising the toilets and letting the shine back to the bathroom floors, tiles, shower fittings, bath etc.
  • Cleaning professionally door frames, window sills and light switches, and all the other small details
  • Implementing deep kitchen cleaning duties - inside-out cleaning of appliances, drawers and cupboards
  • Cleaning properly bedrooms, dining and living rooms - vacuuming carpets and floors and dusting all the general surfaces, furniture, switches, and door frames
  • Caring about the stairs, hallways, and all other common areas – removing spider webs, dusting woodwork, cleaning and wiping skirting boards, hoovering and mopping floors

Warehouse Operative

Scope HR Solutions Ltd.
Maidstone
12.2014 - 09.2016
  • Receiving verbal or written instructions for work orders
  • Taking warehouse items from the shelves based on number, size, type, and quality requirements
  • Packing products for dispatch to different shops in various locations
  • Following a checklist which informs how many units to be prepared for each shop
  • Signing order tickets and delivery notes precisely so that there aren't any mistakes after
  • Moving goods around the warehouse in a safe manner
  • Reporting broken or missing goods
  • Maintaining accurate records of stock and deliveries
  • Ensuring targets and deadlines are met at all times
  • Keeping warehouse and work area clean and tidy

Sales Assistant

Happy Fisherman Ltd. (Seasonal Job)
Bourgas
06.2014 - 10.2014
  • Working alone in a small seaside pavilion
  • Greeting kids and their parents and approaching them in a friendly and positive manner
  • Explaining children how to catch ducks in order to win a toy
  • Taking money for service provided, entering them into the cash register and issuing receipts
  • Balancing money at the end of each shift, writing reports and keeping records
  • Handling new stock deliveries, placing arrivals at the appropriate places
  • Conducting inventories on a regular basis
  • Making sure that the owner of the business is informed about any problems or missing items
  • Providing information to customers regarding the local area and attractions

Sales Assistant

Photo-Subway SPLtd. (Seasonal Job)
St. Constantine and Elena
06.2013 - 10.2013
  • Assisting customers of a vintage photo store at the sea
  • Advising on a wide range of photo shooting services to meet customers' photographic and budgetary requirements
  • Demonstrating photo equipment in a professional and helpful manner, pointing out the features and benefits of the different products
  • Dressing up customers and doing their hairstyles and makeup for the pictures
  • Taking photographs for entertaining, as well as for official documents (on a rare basis)
  • Promoting the sale of accessories or additional services
  • Caring for the windows dressing and shop presentation
  • Building knowledge of antiques and historical interiors
  • Checking and re-stocking shop supplies

Education

Ivan Vazov Natural-mathematics High School
Dobrich, Bulgaria
09.2008 - 05.2013

Skills

  • Team leadership
  • Exceptional communicator
  • Strategic problem-solving
  • Proficient multitasker
  • Training and development expertise
  • Performance development planning
  • Conflict resolution
  • Transformational leadership

Custom

References are available upon request.

References

References available upon request.

Timeline

Team manager

Morrisons
11.2022 - Current

Warehouse operative

Morrisons
03.2017 - 11.2022

Cleaner

Amdecon Ltd.
09.2016 - 02.2017

Warehouse Operative

Scope HR Solutions Ltd.
12.2014 - 09.2016

Sales Assistant

Happy Fisherman Ltd. (Seasonal Job)
06.2014 - 10.2014

Sales Assistant

Photo-Subway SPLtd. (Seasonal Job)
06.2013 - 10.2013

Ivan Vazov Natural-mathematics High School
09.2008 - 05.2013

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Yordanka Markova