Yonis Jama

• Oversee day-to-day operational delivery across multiple care packages, ensuring services are resourced, compliant, and delivered on schedule
• Lead planning and coordination of rotas, staffing levels, and workload allocation to meet service demand and contractual requirements
• Produce weekly and monthly operational reports, analysing commissioned vs delivered hours, performance trends, and variances
• Maintain governance frameworks, including compliance documentation, audit evidence, training matrices, and quality assurance records
• Track risks, incidents, and service issues, implementing corrective actions to minimise disruption and improve outcomes
• Act as the main point of contact for local authorities

• Collect, reconcile, and analyse commissioned vs delivered hours to identify discrepancies and variances
• Prepare weekly and monthly operational reports using Excel and Google Sheets
• Maintain and update structured spreadsheets to track service delivery, staffing levels, and performance metrics
• Validate data accuracy before submission to local authorities and finance teams
• Monitor KPIs, including visit completion rates, missed visits, and staffing coverage
• Track training compliance data and maintain staff competency matrices
• Produce summaries and dashboards to support decision-making and operational planning
• Analyse rota and scheduling data to optimise resource allocation and reduce gaps
• Maintain accurate digital records across care management systems and portals
• Support audit preparation by extracting and organising evidence-based documentation

• Maintained surveillance equipment, ensuring optimal operation at all times.
• Conducted vehicle inspections regularly, ensuring operational readiness at all times.
• Assisted in the training of new mobile patrol officers to uphold company standards.
• Ensured public safety by conducting regular foot patrols around the premises.