YonHo Lee
Stanley,Durham
Summary
I am a career professional who seeks new challenges and my diverse experiences of 40 years in customer services provide me with a strong foundation for growth in customer service roles. I am at my best when interacting with the public and my unique background often breaks the ice. Growing up in New York City has provided me with the skills need to interact with people from diverse cultural and economic backgrounds which lead me to many of my successful roles throughout my career.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Private hire taxi driver
Nearby Taxi
Newcastle upon Tyne, Newcastle upon Tyne
10.2024 - Current
- Adhered strictly to company policies and procedures for consistent quality service.
- Assisted passengers with luggage to ensure satisfactory experience.
- Verified vehicle condition before each shift for optimum performance.
- Established trust with passengers through professional and courteous conduct.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Supported physically challenged customers to enter and disembark vehicle safely.
- Familiarised self with various city locations, improving route efficiency.
- Juggled multiple bookings efficiently, maximising productivity.
- Provided punctual transportation services to satisfy customer needs.
Amazon DSP
Geofrac Limited
Gateshead, Gateshead
11.2023 - 01.2024
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Improved client satisfaction by delivering packages promptly and accurately.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Carried out complex manoeuvres in busy, high pressure environments.
- Coordinated delivery schedules for optimum time management.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
Direct sales representative
Bellwood Windows Camden Distribution Centre
Team Valley, Team Valley
10.2023 - 12.2024
- Customised sales approaches for distinct clients and advocated products according to specialised client demands.
- Understood market conditions, responding to fluctuations impacting sales.
Direct Sales
Windows Plus Roofs
team valley, Gateshead
01.2020 - 11.2023
- Tailored customer advice to taste and budget for improved sales outcomes.
- Assisted customers in selecting suitable products, leading to increased sales.
- Participated actively in team meetings sharing insights for strategies to increase sales.
- Encouraged upselling and cross-selling techniques, improving overall sales.
- Collaborated with sales team to develop innovative marketing strategies, enhancing product exposure.
- Handled objections effectively during sales pitches, leading to successful negotiations and closures.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Created sales strategies with comprehensive product knowledge.
Senior Food and Beverage Manager
Whitworth Hall Hotel
Spennymoor, Durham
02.2019 - 09.2019
- Facilitated smooth restaurant operations, resulting in improved customer experience.
- Provided training to new employees, increasing their productivity quickly.
- Maintained high level of hygiene standards with regular cleaning schedules.
- Improved customer satisfaction by implementing effective service strategies.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Identified and maximised upselling opportunities to increase sales and profits.
Assistant manager
Kings Lodge Inn
Durham, Durham
02.2016 - 01.2019
- Minimised inventory loss for improved profit margins.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Improved customer service by implementing new procedures and protocols.
- Assisted in recruitment process to build an effective workforce.
- Staff Development and training suggestive selling techniques
- Handled stock control duties diligently preventing overstocking or shortages.
- Monitored sales performance regularly adjusting strategies as required.
- Streamlined store operations with efficient scheduling.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Restaurant manager
Black Horse Beamish
Beamish, County Durham
05.2014 - 12.2016
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Managed daily operations for smooth restaurant functioning.
- Trained new team members, enhanced service quality.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Analysed operations to improve restaurant efficiency and service levels.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Education
Bachelor of History - History
Teesside University
Middlesbrough 09.2012 - 01.2015
NVQ Level 3 - Hospitality and Management
Brenikov
Gosforth, Newcastle upon Tyne 06.2017 - 08.2018
Skills
- Email correspondence
- Meeting sales targets
- Up-selling techniques
- Telephone etiquette
- Customer Service
- Computer literate
- Client engagement
- Communication proficiency
- Conflict Resolution
Affiliations
- Art, Films, Music, Writing, Sociology, Psychology, Philosophy, Computers
Accomplishments
Bronx Museum of Art Contest District First Place
Attended Fiolrello Laguardia High School of Music and Arts through Scholarship Programme
Languages
English
Native
Timeline
Private hire taxi driver
Nearby Taxi
10.2024 - Current
Amazon DSP
Geofrac Limited
11.2023 - 01.2024
Direct sales representative
Bellwood Windows Camden Distribution Centre
10.2023 - 12.2024
Direct Sales
Windows Plus Roofs
01.2020 - 11.2023
Senior Food and Beverage Manager
Whitworth Hall Hotel
02.2019 - 09.2019
NVQ Level 3 - Hospitality and Management
Brenikov
06.2017 - 08.2018
Assistant manager
Kings Lodge Inn
02.2016 - 01.2019
Restaurant manager
Black Horse Beamish
05.2014 - 12.2016
Bachelor of History - History
Teesside University
09.2012 - 01.2015