Yong Chin Khoo

• Act as a key point of contact for a specific commodity and area of the business
• Perform weekly demand supply to ensure global COS DSI are fulfilled and replenished sufficiently to prevent STBL
• Continuously interlock with PRD (GPP), WWP, SC3, Master Scheduler, GOE and vendors to maintain or replenish inventory at global view to ensure COS and mitigate COS risk (quality and platforms restrictions issue) and LTS, LTB and E&O (aging inventory)
• Responsible, monitor and manage vendor delivery performance, service and support that meet Dell's requirements via QBR scoring & 4DX analysis
• Spearhead CSR team in assisting and guiding on escalation and daily operational issues i.e RICT, REBNI, RMA, Aging PO
• Place purchase orders for a variety of goods, services and materials, and manage the cost of purchased materials against the current standard cost
• Support technology plans and manage data requirements as well as tools, specifications, quality, delivery, cost, risk management and data integrity with proven track records
• D&I (Diversity & Inclusion) APJ Core Team Rep for Build & Attract (MCGMA) - D&I Sharing with Interns
• EM+R Power BI GM (Global Materials) Lead
• Develop and maintain DGP Web Portal that has DGP KPIs with Power BI and sustainability strategy
• Develop KPI format template/reports for team to monitor STBL trend to anticipate and adopt preventive/futuristic method to avoid future STBL
• DISCP SSD Team Lead on governance
• Innovation GM Lead
• Support IT Digitalizations effort within DGP
• Play active role and share feedback on Frictionless Supply Chain Program
• ACCOMPLISHMENTS:
• PBI Lead for DGP- Roll out DGP web portal effort and train newly joined SMEs to 112 team members
• Innovation GM Lead-organize, lead and coordinate the program for DGP, Storage & GDP Xiamen
• Set regular cadence for Leadership and team member to share on their initiatives
• Host for DGP Innovation Speaker Corner
• Host for MCGMA Diversity & Inclusion Annual Event - Fascinating Switzerland at a Glimpse - 2 years in a row during lockdown
• Completed 2 innovative projects:
• Identified efficiency & accuracy in DISCP (tool) opportunity to support Dell demand supply planning & to shadow an intern in this project from 0% to 100%
• Identified RMA price standardization opportunity & drive for completion in Q2FY22 & to shadow an intern in this project from 65% to 100%
• Constant good support in operation excellence pillar
• Participate in Raising Your Digital Quotient Series in Sep in which the audiences are from entire Dell Malaysia (lead by example)
• Involve in Compal-Dell digitization to modernize core businesses that signed off to go live in Nov ‘21
• Key contact for Frictionless Supply Chain working closely with AERA defining the future of supply chain for FPM (flat panel monitor)
• Point of contact in managing the supply chain risk for Dell on ICC BOE (India Bill of Entry issue) between Finance, SC3, Trade Compliance, Logistics and buyers counterparts
• FPM Business Process Improvement owner for empty carton activity, E&O charges process
• Risk assessor for disruptive scenario on shipment impact such as Panama Canal drought update via Priority - low, medium & high with clear context & impact to cycle time & cost and thereafter, subsequent action
• Scrutinized existing practices, identifying ways to reduce cost and eliminate waste.

• Developed Management Operating System (MOS) for Purchasing team according to ISO 9001:2008 for managing operation effectively resulting in 20% increase in productivity
• Used root cause analysis to accurately identify and pull all key stakeholders to brainstorm and resolve critical performance gap in the system
• Formulated a pricing analysis model to calculate the gross profit for each order and for sourcing and cost down analysis purpose
• Assembled and led a team responsible for developing a plan to overcome resource limitations, personality conflicts, and communication breakdowns to successfully present the case to the Management
• Nominated by Managing Director to lead and develop ISO 9001:2008 and report back to the team
• Responsible for accessing new vendor, developing new distributor sources for Maxim, IR, TI, Vishay, Microchip, Nichicon, Panasonic and Omron
• Uncover serious operational gap that may lead to serious key customer complaints
• Proposed and implemented an out-of-the-box solution to resolve the gap
• Met annual goal of RM350k for freight expenses
• Championed Procurement KPI such as Aging PO, demand supply, aging inventory, Open PO, defective materials and etc
• ACCOMPLISHMENTS:
• Take the lead role in planning, directing and monitoring all purchasing activities along with managing franchised and non-franchised vendor globally
• Selected as Management Representative and Document Controller for ISO9001:2008 in establishing QMS document system for the company and in line with communicating and promoting the awareness of customer's requirements throughout the company for Malaysia and Thailand offices
• Selected as Super User for our ERP system - recognize and manage the system within a day time
• Selected to participate in Protek (Franchised) Parts Training in 2011-Singapore, HK Exhibition Centre in 2010-Hong Kong and Schaffner Vendor Visit in 2010-Singapore
• Internal Auditor for freight charges and insurance purchase
• Save freight and warehouse charges for RM100k YoY in 2014.
• Implemented Corrective and Preventative Actions (CAPA)s to enhance stock quality assurance procedures.
• Assessed product availability against demand to achieve acquisition and delivery targets.
• Established and managed relationships with new and existing suppliers to strengthen supply chain.
• Monitored logistics to identify bottlenecks, implementing process changes to raise efficiency while maintaining high standards.
• Produced periodic reports outlining purchasing operations and recommending improvements.

• Planned pack plan for Honeywell Project based on customer's forecast to record revenue
• Laid out actual production planning to PPS board to meet target production output
• Planned loading for production based on SGR and understand the products process i.e
• SMT, ICT wave, baking (coating)
• Worked closely with Production, Materials and Program Management team to minimize/ensure that no parts shortage/output delay and customer's shipment are met
• Managed E&O at component level
• Participated in ECO changes with Engineers to communicate the change to the actual production planning per customer's request.

• Proficient in using MRP demand supply planning to communicate forecasts to the vendors and place PO according to MRP
• Planned sufficient inventory to fulfill 10 DSI for all Dell 10 regions (MDS, EMF, APCC, ICC, ICC2, CCC2, CCC4, ANZ, DAO-NFC, RFC, Austin & SPH)
• Driven the vendor's capacity to realize forecast planning and controlled raw materials procurement (Tier 1 vendors) to avoid excess and obsolesces
• Collaborated actively with WWP, Commodity team, QA & NPI Engineering team to obtain first time and on time supply for new product qualification build
• Coordinated and adhered to KPI control such as aging inventory, DSI, RICT, POPV, hub management, audit and sea shipments claim back.

ACCOMPLISHMENTS:

• Won Director’s Award for CFI (Custom Factory Integration) project for customized part (predictive demand) on time delivery during quarter end.
• Won Bronze award in supporting Dell Brazil Procurement activities.
• Completed a greenbelt project for BPI (Business Process Improvement) methodology – DMAICR with cost savings of USD60k (ocean shipments for battery).
• Award recognition has been presented in view of the excellent performance supporting and protecting supply throughout the quarter.